Financial Counselor II (PBS)

Primary Location Downey, California Facility Name Downey Medical Center Employee Status: Regular Worker Location: Onsite Schedule Call-in/On-Call Scheduled Weekly Hours: 1 Shift Night Salary $32.23 - $35.7 / hour

Job Number 1454624 Date Posted 10/29/2026

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Job Summary:

Under direct supervision, at the point of service provides financial counseling to patients in a personal interview to create a payer source for Inpatient and Outpatient self-pay accounts. Identifies potential third party liability, Workers Compensation, Commercial, COB, Medicare and Medi-Cal. Verifies coverage, eligibility, pre-authorization, billing addresses and assists with collection of co-pays, Medi-Cal Share of Cost (SOC), conversion dues and non-member deposits. Ensures all documentation is complete and assists with questionable eligibility. The Financial Counselor II screens and directs correspondence, conducts periodic desk audits to identify backlogs and provides feedback to the Department Administrator.

Essential Responsibilities:

• Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. The Financial Counselor II performs all duties currently performed by the Financial Counselor I and determines and approves Medical Financial Assistance and payment arrangements, provides reports to management, provides functional guidance to support the staff and completes Third Party insurance claims forms. If patient is determined to be indigent, assists patient with application for Medical Financial Assistance (MFAP) (members and non-members). Completes MFAP screens to track approval, denial, extension, etc. Determine patients ability to pay and make payment arrangements; identify the patient as medically indigent and refers patient to social services and/or other internal and external agencies as appropriate. Identify an alternate payer linkages or potential TPL or Workers Compensation cases; refer as appropriate. Verifies coverage on potential COB (members) cases by calling insurance carriers. Assists with collection of co-pays, Medi-Cal SOC, Conversion dues, non-member deposits, etc. Verifies eligibility for KP Membership through government programs using on-line systems (Medi-Cal, Medicare, transition plan, etc.). Verify pre-authorization for services from insurance carriers for outpatient and inpatient. Verify billing addresses for both hospital and professional services. Places telephone call to the appropriate departments (CSC, Sales and Marketing etc.) in cases where group eligibility is not updated or potential insurance fraud issues. Ensures that all documentation is complete and obtains missing or needed information including requesting charts. Establishes and maintains courteous, cooperative relations with the public, patients, and other personnel. Determine eligible coverage and add to patient account in correct filing order. Terminate any ineffective coverage. Assist with questionable eligibility and communicate as appropriate to clinical staff (pre-service) and coordinate with appropriate resources. Performs other related duties as required Informs care coordinators of non-member inpatient eligibility status (phone call) and keeps them updated. Interviews patients to obtain/determine payer source, financial and demographic information and obtains appropriate signatures. Determines if the service or item is covered under the MFAP guidelines. Complete and process Third Party insurance claim forms. Screen and direct correspondence to proper section or department. Provides reports to management as needed Faxes approval, denial, etc. letters to appropriate departments i.e. pharmacy, DME, etc. Provides functional guidance to the support staff and informs support staff and physicians on new and revised processes. Conduct periodic desk audits to identify backlogs and work queue issues. Provide feedback to DA as needed for training requirements and updates. Work designated HealthConnect work queues as assigned. May provide coverage for cashier as required. Assume other activities and responsibilities from time to time as directed.

Basic Qualifications:

Experience

Ability to use a computer keyboard to perform assigned duties. Knowledge of healthcare billing practices Excellent communication and interpersonal skills required Ability to work independently is required Ability to demonstrate knowledge of and to utilize Government Programs and alternate payer sources (Workers Compensation, TPL, COB, Commercial, etc.). Minimum of three (3) years of relevant experience in Health Care billing, collections or Financial Counseling or equivalent Demonstrated ability in patient registration, admissions, and billing practice required Experience in reviewing and analyzing financial information to assess ability to pay required.

Education

• High School Diploma/GED.

License, Certification, Registration

• N/A

Additional Requirements:

Preferred Qualifications:

• Certificate of completion of a course in Medical Terminology or required within 6 months of employment.

Notes:

• This is an on call position, days and hours may vary.

Primary Location: California,Downey,Downey Medical Center Scheduled Weekly Hours: 1 Shift: Night Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start: 11:00 PM Working Hours End: 07:30 AM Job Schedule: Call-in/On-Call Job Type: Standard Employee Status: Regular Worker Location: Onsite Employee Group/Union Affiliation: B01|SEIU|Local 399 Job Level: Individual Contributor Department: Downey Medical Center - Emergency-Day - 0806 Pay Range: $32.23 - $35.7 / hour Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate''s years of relevant work experience, education, certifications, skills, and geographic location. Travel: No Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente''s Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente''s policies and procedures.

Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.

Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.

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