Financial Counselor

This role is responsible for insurance verification, financial counseling, upfront collections, payment arrangements, and maintaining accurate patient financial records. Because this is a patient-facing role within a behavioral health environment, we are seeking someone who demonstrates compassion, empathy, patience, and emotional intelligence while assisting patients through challenging situations.

Overview:

Full Time

Hourly pay: $17.79hr. - $23.13hr. + benefits. (wage depends on education and experience)

Monday thru Friday from 8:00am - 4:40pm

 

PURPOSE STATEMENT:

We are seeking a knowledgeable and compassionate Financial Counselor to help patients understand their insurance benefits and financial responsibilities. This role is responsible for insurance verification, financial counseling, upfront collections, payment arrangements, and maintaining accurate patient financial records.

The ideal candidate combines strong financial counseling and collections expertise with a genuine desire to help others. Because this is a patient-facing role within a behavioral health environment, we are seeking someone who demonstrates compassion, empathy, patience, and emotional intelligence while assisting patients through challenging situations. Three years of collecting experience is required for this role, five years is preferred. 

Responsibilities:

ESSENTIAL FUNCTIONS:

• • Verify insurance benefits and audit admission paperwork for accuracy and completeness.
  • Review and update patient demographic and insurance information in the patient accounting system.
  • Counsel patients and guarantors regarding insurance coverage, benefits, out-of-pocket costs, and payment options.
  • Collect deductibles, copays, coinsurance, and other patient balances.
  • Complete financial assistance applications and verify income and expense documentation.
  • Prepare charity care, administrative adjustment requests, and payment arrangements as needed.
  • Maintain collection, charity, and adjustment logs and review activity with leadership.
  • Analyze account information and take appropriate action to support timely payment and reimbursement.

   

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications:

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High school diploma or equivalent required.
• 3+ years of experience in healthcare financial counseling, patient access, billing, or a related field required.
• Extensive knowledge of Commercial Insurance, Medicare, and Medicaid required.
• Strong customer service, communication, and problem-solving skills.
• Ability to explain complex insurance and financial information to patients and families.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• Not applicable

 

Join our team and help patients navigate their healthcare financial responsibilities with confidence and compassion.

                                                                                                                                                                         

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances
(e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.

 

We are committed to providing equal  employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.

 

AHPILOT

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