Administrative Skills, Certified Medical Assistant, Co-Payments, Communication Skills, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Employee Relations, Epic Systems, Financial Liability, Financial Services, HIPAA (Health Insurance Portability and Accountability Act), Health Information Technology, Healthcare, High School Diploma, Insurance, Interpersonal Skills, Medical Records, Outpatient Care, Patient Assessment, Patient Care, Patient Education, Presentation/Verbal Skills, System Integration (SI), Systems Administration/Management, Team Player, Technical Support, Telephone Technology, Writing Skills
LOCATION
Columbus, Ohio
POSTED
1 day ago
Overview:
Looking to join our dynamic team at Ohio State University Physicians where excellence meets compassion?
Who we are
With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth.
Our culture
At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.
Our benefits
We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that’s why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives. As an OSUP employee, you will be eligible for these various benefits depending on your employment status.
Responsibilities:
Contacts patients or their designees to collect accurate coverage information.
Uses integrated health information systems and telephone technology with customer service skills to facilitate customer interactions such that the customer experiences the Medical Center and its entities as an accessible, coordinated, and seamless entity.
Performs an accurate search for patient in EPIC data base, thus, reducing the number of duplicate patient records. Assesses the patient’s financial ability to pay for services, referring patients to financial counseling staff when appropriate.
Sends eligibility requests to all payors to verify accurate and current coverage.
Interacts and maintains excellent working relationships with medical staff, referring physicians, and their designees.
Displays the highest level of customer service, attentiveness, and consideration possible in all cases, keeping within the standard set by the Office of Compliance and HIPAA in reference to confidentiality.
Alerts management of problems with systems and workflow.
Creates estimates, provides patients with financial liability education, and collects copayments and deposits as necessary.
Other duties as assigned.
Qualifications:
High school diploma/GED with 1+ years of experience in insurance, healthcare, or related field.
Excellent customer service skills coupled with enthusiasm and compassion along with the ability to work in a fast paced environment.
Exceptional verbal and written communication skills.
High level of interpersonal skills to handle sensitive, confidential situations and establish effective working relationships with patients, physicians, team members, and others throughout the organization.
Attendance, promptness, professionalism, the ability to pay attention to detail, cooperativeness with physicians, co-workers and supervisors, and politeness to customers, vendors, and patients.
Ability to escalate issues if necessary.
Experience with PC applications including MS Office and Internet.
Ability to maintain employer training requirements.