Job description:
The following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function.
- Responsible for managing and growing the Business Banking portfolio under 3MM in sales revenue
- Management of a tier 2/3 branch, overseeing an office with high levels of market growth opportunities, complex transactions and/or in a de novo market
- Business Acumen – Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations
- Prospecting. – Knowledge of prospecting principles, processes and skills; ability to identify and engage potential customers in the market
- Manages and leads priorities through planning and execution to drive all aspects of branch performance including growth activities for outside business development
- Identify, develop and implement effective sales strategies to acquire new business opportunities. Cultivate and nurture existing customer relationships
- Develop a strong knowledge of Penn Community Bank's retail and commercial products and services
- Coaches team to confidently engage which customers in technology enabled interactions, providing solutions and advice-oriented consultation that improves the client’s financial well-being
- Responsible for acquiring and retaining talent through effective onboarding coaching and development.
- Leads and coaches a high performing team that drives acquisition growth, mitigates risk, develops and maintains collaborative partnerships and promotes employee engagement and positive consumer/business experiences
- Manage assigned branch, including but not limited to; operations, administration, staffing, audits, compliance and security
- Manage team participation in assigned branch sales and service campaigns
- Perform additional duties as required
Compliance
- Comply with all applicable regulations and Bank policies regarding employment and employment law.
- Participate in annual compliance and other job-related training.
- Comply with applicable bank regulations, Bank policies and procedures.
- Comply with Bank’s internal privacy and ethics standards.
Relationships and Contacts
Internal: Reports to Regional Retail Manager; Frequent contact with Team members at various levels through the Bank to discuss products, services, policies, procedures and changes
External: Frequent contact with current and potential customers regarding products and services; Representation of the Bank through community involvement and volunteerism
Education and Experience
- Minimum two (2) years’ banking experience or experience in comparable field
- Two (2) years’ supervisory experience
- Bachelor’s degree from a four-year college or university preferred, a comparable combination of educations and experience may be considered.
Skills and Competencies
- Excellent customer service skills
- Demonstrated verbal and written communication skills
- Ability to interact well with Team members and customers
- Strong Supervisory and coaching skills
- Strong attention to detail and accuracy
- Basic computer skills
- Ability to multi-task and remain organized
- Ability to achieve sales goals through relationship-based selling techniques
- Must meet NMLS requirements
- Ability to use sound judgment when making decisions on behalf of the Bank
Working Conditions
Traditional office environment with no unusual work conditions; the office maintains six day a week operation (Monday – Saturday) with operational hours of varying based on branch location. Branch Team Members are required to work a minimum of two (2) Saturdays per month.
Penn community Bank is an equal opportunity employer.