Financial Aid Specialist

General Function: The Financial Aid Specialist supports the administration and delivery of financial aid to prospective and current students. This position assists students throughout the financial aid process, reviews and verifies documentation, determines and communicates financial aid eligibility, and supports the accurate and timely processing of student aid in accordance with applicable regulations and institutional procedures.

Main Responsibilities

• Assist prospective and current students throughout the financial aid process, including applications, required documentation, and loan processes.
• Review financial aid files for accuracy and completeness and follow up with students regarding missing or additional documentation.
• Determine eligibility and package financial aid in accordance with established procedures and applicable regulations.
• Maintain accurate and complete financial aid records while protecting the confidentiality of student information.
• Explain financial aid programs, eligibility requirements, awards, and student responsibilities in a clear and student-focused manner.
• Monitor student financial aid status and communicate changes that may affect eligibility or awards.
• Apply established federal, state, and institutional financial aid policies and procedures and remain current on regulatory requirements.
• Coordinate with Admissions, Student Records, the Business Office, and other departments to support accurate and timely financial aid processing.
• Assist with reports, reconciliations, audits, program reviews, and other compliance activities as requested.
• Identify discrepancies or potential compliance concerns and escalate them to Financial Aid leadership for review.
• Participate in training, professional development, institutional meetings, and graduation ceremonies as required.
• Model the CARES philosophy (Collaborative, Adaptable, Resilient, Empowered, Student-focused) and perform other related duties as assigned.