| Location | Winston-Salem, NC |
| Salary | $40,047–$52,400 Per Year |
Posting Details
Position Information
Classification Title Student Services Specialist II Working Title Financial Aid Specialist: External Scholarship Coordinator Position Type EPS Position Number 007300 Full/Part Time Full-time School/Department Information
Financial Aid
Primary Description of Work
The primary purpose of UNCSA's Office of Student Financial Aid is to support the enrollment of prospective and current students through a full range of financial aid programs and services. Recognizing that not all students have the financial resources to meet their educational costs, the financial aid program exists so that students who qualify for admission are given a financial opportunity to attend the School. The functions of the Office of Student Financial Aid are accomplished through counseling individual students and families on all aspects of financial aid, and completing all processes necessary to deliver federal, state, institutional and private aid, from application through disbursement and reporting, in compliance with Federal and State regulations and Institutional policies.
Work Schedule and hours
Monday - Friday, 8 am to 5 pm
Description of Responsibilities and Duties
Communications and Student Service:
Use extensive knowledge of complex financial aid programs, policies, processes, procedures, and Federal and State regulations to provide prompt, courteous service and accurate information regarding various steps and phases of the Financial Aid process, to students, parents and UNCSA staff.
External Scholarship Coordination:
Coordinate the receipt, documentation, processing, and reconciliation of scholarships awarded by organizations outside the university.
Preclaims and Default Management: Communicate with former students in delinquent status on their student loans to remind them of their loan repayment responsibilities and inform them about various tools and options to help them guard against defaulting on their student loans. Maintain well-defined system of tracking delinquent students and "preclaims" correspondence, as well as a written default management plan.
Exit Counseling Procedures:
Coordinate exit counseling procedures to help student loan borrowers understand their repayment responsibilities and complete applicable requirements.
NSLDS Monitoring:
Monitor and review NSLDS information to support accurate financial aid eligibility determinations, borrower records, and follow-up.
Minimum Qualifications
Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Preferred Qualifications
Bachelor's degree OR equivalent combination of knowledge, skills and abilities obtained through training and experience.
Terms of Employment P1 PrsnlLv EHRA 17.33 12 Month Knowledge, Skills and Abilities
This position requires excellent communication skills and the ability to develop and maintain effective working relationships and function in a team environment. The ability to identify and understand student needs and communicate complex financial aid issues is crucial.
The skill to compile and analyze complex data and have an aptitude for working with numbers and calculations is critical.
The capacity to analyze and synthesize a multitude of federal, state, and institutional regulations and policies and apply them across multiple work responsibilities is required. In support of student enrollment and retention, the ability to coordinate and manage a broad scope of financial aid responsibilities and prioritize workload is essential.
Experience with Microsoft Office software (Word, Excel, Publisher) and web-based applications is necessary. Working knowledge of ellucian Banner ERP System (Financial Aid, Student and/or Finance modules) is highly valuable. Financial Aid work experience is strongly preferred.
Special Conditions for Eligibility
Posting Detail Information
Posting Number Open Date 10/21/2026 Close Date Open Until Filled Yes Salary Range $40,047 - $52,400 Recruitment Range, if applicable $40,047 - $52,400 Special Instructions to Applicants
This is an Exempt Professional Staff (EPS) position. The application must be completed in full detail (including work history) for your qualifications to be considered. Failure to complete the application process as required by state regulations will result in your application being rejected for the vacancy, and you will not be considered for the position. The UNCSA participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Final candidates are subject to criminal background checks.
The University of North Carolina School of the Arts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination, harassment, or retaliation based on race, religion, color, national origin, ethnicity, sex, pregnancy, gender identity or expression, sexual orientation, age, political affiliation, National Guard or veteran status, genetic information, or disability.
EEO Contact Information
Applicants needing assistance with the application process are asked to contact: suttonar@uncsa.edu
Supplemental Questions
Required fields are indicated with an asterisk (*).
Documents Needed To Apply
Required Documents
Optional Documents