| Location | Greensboro, NC |
| Salary | $41,499–$50,000 Per Year |
Posting Details
Classification Information
Position/Classification Title Student Services Specialist Classification Type SHRA Position required to work during periods of adverse weather or other emergencies: N - Not Mandatory Minimum Experience/Education
Bachelor's degree; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.
Preferred Years Experience, Skills, Training, Education
Required License or Certification
Position Overview
Primary Purpose of Position
Serves as a lead administrative and operational support professional within the Office of Financial Aid and Scholarships. This position provides high-level coordination of administrative functions, supports strategic and operational initiatives, and ensures the integrity, accuracy, and compliance of financial aid and scholarship processes.
The role operates with a high degree of independence, exercising judgment in resolving complex administrative issues, supporting leadership decision-making, and maintaining compliance with federal, state, and institutional regulations. The position also serves as a key liaison between staff, students, and campus stakeholders to ensure efficient service delivery and operational continuity.
Primary Function of Organizational Unit
North Carolina Agricultural and Technical State University is an 1890 land-grant doctoral research university dedicated to learning, discovery, and community engagement. The University provides a wide range of educational opportunities from bachelor's to doctoral degrees in both traditional and online environments. With an emphasis on preeminence in STEM and a commitment to excellence in all its educational, research, and outreach programs, North Carolina A&T fosters a climate of economic competitiveness that prepares students for the global society.
The Office of Student Financial Aid is responsible for administering financial aid programs within federal, state, institutional and private guidelines.
Work Hours 8:00 a.m - 5:00 p.m. Monday - Friday Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies. On-site (Employees are primarily in the office and/or have a critical job requirement that requires dedicated office space on-site)
Key Responsibilities and Related Competencies
Required Competency Work Coordination/Planning Duties
Lead coordination of daily administrative operations to ensure efficiency and continuity of services
Prioritize and manage high-volume workflows, including scheduling, document processing, and communications
Monitor and evaluate administrative processes; implement improvements to enhance service delivery
Provide guidance and direction to support staff and temporary employees as needed
Support leadership with operational planning and execution of departmental initiatives
Required Competency Problem Solving Duties
Independently analyze and resolve complex administrative and operational issues
Identify process gaps and recommend/implement solutions to improve effectiveness and compliance
Exercise judgment in interpreting policies, procedures, and regulations
Escalate high-risk or sensitive issues appropriately while providing recommended solutions
Required Competency Information/Records Administration Duties
Manage and maintain confidential student and financial aid records in compliance with FERPA and federal regulations
Ensure accuracy and completeness of data within systems such as Banner and document imaging platforms
Support audit preparation and response by maintaining organized, compliant documentation
Conduct data reviews and validation to ensure integrity across systems and reports
Required Competency Communication - Verbal/Written Duties
Serve as a primary point of contact for students, staff, and external stakeholders
Communicate complex financial aid and scholarship information clearly and professionally
Draft and review correspondence, reports, and procedural documentation
Support leadership communication efforts, including escalations and sensitive inquiries
Required Competency Office Technology Duties
Utilize advanced functions within administrative systems (e.g., Banner, reporting tools)
Support data tracking, reporting, and operational analysis
Troubleshoot system-related issues and coordinate with technical teams as needed
Maintain accuracy and consistency across digital systems and workflows
Required Competency Program Knowledge Duties
Apply working knowledge of financial aid and scholarship programs, policies, and compliance requirements
Support program administration, including processing, verification, and student record review
Stay current on regulatory updates and institutional policy changes
Assist in training staff on processes and procedures
Position Information
Working Title Financial Aid Operations Specialist Competency Level Journey Position Number 000946 Recruitment Range $41,499 - $50,000 FLSA Non-Exempt Appointment Type Permanent - Full-time FTE 40 hours/week, 12 months If Time Limited, Appointment Length Organizational Division Financial Aid Office Organizational Location Assoc VP for Enrollment Mgmt Organizational Unit Financial Aid Office
Posting Detail Information
Posting Number SHRA3286 Open Date 11/04/2026 Close Date 11/11/2026 Special Instructions to Applicant
You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran's Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and Affirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.
Employee Benefits available to NC A & T permanent employees include the following and more;
This position may be eligible for a remote or hybrid work arrangement, consistent with university and state policies. N.C. A&T employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.
Quick Link https://jobs.ncat.edu/postings/41966
Supplemental Questions
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