| Location | NC |
| Salary | $41,820–$48,108 Per Year |
Financial Aid Information and Outreach Assistant
Salary
$41,820.00 - $48,108.00 Annually
Location
Southern Wake Campus
Job Type
Full-time, Annual
Job Number
07511
Enrollment Services
Financial Aid
Opening Date
11/04/2026
Closing Date
11/14/2026 11:59 PM Eastern
FLSA
Non-Exempt
Max Number of Applicants
70
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Position Description
Most postings are open for a limited time, depending upon the number of applications received. When the maximum number of applications has been met as stated above, the position may close without notice. Please apply immediately.
The Financial Aid Information and Outreach Assistant serves as the first point of contact for students and families seeking financial aid guidance. This role provides accurate and timely information about financial aid programs, supports outreach activities to promote financial literacy, and ensures a welcoming and informative experience for all visitors. The Assistant also plays a key role in processing financial aid documentation, particularly for students selected for verification, fostering student success by encouraging access to and understanding of financial aid resources.
Responsibilities and Duties (*Essential Functions)
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.
Verify the completeness and correctness of submitted forms, including tax documentation and other supporting materials
Communicate with students to clarify discrepancies or request additional information as needed
Maintain organized records of financial aid documentation in compliance with audit requirements
Distribute promotional materials and resources to raise awareness of financial aid opportunities and deadlines
Represent the Financial Aid Office at campus events such as orientations, open houses, and community fairs
Collaborate with the marketing team to develop social media posts and other digital outreach materials
Maintain up-to-date knowledge of financial aid policies, procedures, and deadlines to provide accurate information
Help manage appointment scheduling and maintain accurate records of student interactions
Track attendance and participation in outreach events and provide feedback for improvement
Assist with basic data entry tasks related to financial aid applications and student records
Guide students through financial aid forms and applications, ensuring all required documentation is submitted
Provide general advice on financial literacy topics, such as budgeting and responsible borrowing
Offer support to students facing challenges related to financial aid eligibility or deadlines
Deliver exemplary customer service to prospective and continuing students and families in planning and coordinating the funding of their education
Participate in professional development by attending workshops, webinars, and conferences
Inform, advise, and assist students with financial aid applications, documents, programs, and procedures
#IDHP
Qualifications
Knowledge, Skills, and Abilities:
Ability to analyze situations and identify and troubleshoot pertinent technical problems/issues
Strong organization skills and ability to prioritize multiple projects and tasks
Ability to establish, maintain, and foster positive and effective working relationships
Skills in MS Office products and ability to learn new systems and software
Ability to quickly understand policies, follow procedures and work well in a fast-paced environment
Excellent problem-solving, conflict resolution, team building, and decision-making skills
Excellent written and verbal communication skills
Excellent customer service and interpersonal skills
Ability to maintain confidentiality of information
Ability to be detail oriented, complete tasks accurately, prioritize and manage multiple projects and deadlines with frequent interruptions; maintain a high degree of accuracy and consistency
Minimum Requirements:
High school diploma or equivalent
Two years of experience in financial aid or related area
Preferences:
Knowledge of Ellucian/Colleague, OnBase, and QLess or related programs/systems
Experience conducting audits or managing compliance programs in higher education
Experience in a large or complex higher education institution
As an equal employment opportunity employer, Wake Tech values our workforce. Wake Tech is committed to reaching students in every part of Wake County and rallying around them to go as far as their dreams, talents and resilience will take them. As an institution of higher education, we are committed to valuing the unique experiences of the Wake Tech community. We strive to be self-reflective of the kind of student body we represent and the culture we are building, and we care deeply about supporting each employees professional growth.
Benefits at a Glance
Wake Technical Community College provides a comprehensive, affordable insurance and benefits program. We are continuously investigating new benefit offerings that are responsive to the needs of our annual employees. Click here for more information.
For further information, please contact 919-866-7890.
Please note: Most temporary (part-time or full-time) employees do not earn benefits.
01
Please describe your experience with and knowledge of federal and state financial aid programs.
02
Please describe any experience you have working with students or in an educational environment.
03
Do you have experience with Ellucian/Colleague, OnBase, and QLess or related programs/systems? Please describe.
04
Please describe your customer service experience and how it relates to this position.
Required Question
Employer Wake Technical Community College
Address 9101 Fayetteville Rd.
Raleigh, North Carolina, 27603
Phone 9198665934
Website https://www.waketech.edu/