Financial Aid Counselor (78843)

Under the direction of the Assistant Director of Financial Aid, the Financial Aid Counselor provides high-quality customer service to prospective and continuing students regarding financial aid eligibility. This role involves analyzing federal financial aid applications to determine financial need, preparing and awarding aid offers, and performing all aspects of the financial aid process. The counselor interacts professionally with students and families-often in complex or sensitive situations-to help resolve issues related to eligibility and financial aid awards while ensuring a supportive and solution-oriented experience.

Financial Aid Counselor Responsibilities

• Advise students and families on financing an Iona university education, including financial aid eligibility, application processes, available programs, and financial planning strategies (loans, payment options, and budgeting). Deliver high-quality customer service through email, phone, and in-person interactions, demonstrating professionalism, patience, and cultural sensitivity. Maintain strict confidentiality of all student and family financial information.
• Manage a student caseload, reviewing financial aid applications for accuracy and completeness to determine eligibility and financial need. Package and award aid in compliance with federal, state, and institutional regulations using multiple financial aid systems and resources.
• Work with the Assistant Director to manage daily operations of the Federal Pell Grant and Federal Loan Programs, including originations, disbursements, and resolution of processing errors.
• Process financial aid applications, including verification and corrections. Analyze documentation such as tax returns and supporting materials to identify discrepancies, resolve issues, and ensure data integrity. Complete verification, update records, or determine ineligibility as appropriate.
• Exercise professional judgment in reviewing special circumstance appeals and dependency override requests. Counsel students on Satisfactory Academic Progress (SAP) and guide students through appeal processes.
• Utilize institutional databases and systems to manage student records, update awards, and ensure accurate data entry. Generate and maintain reports, records, and documentation related to financial aid operations.
• Serve as a subject matter expert for assigned federal, state, and/or institutional aid programs.
• Conducts high school college night presentations and on campus presentations as needed
• Participate in student recruitment and retention initiatives by supporting a variety of campus events, including evening and weekend programs such as new student orientations, late night registration, admitted student days, open houses, and move-in activities. Engage with prospective and incoming students and their families, providing information, answering questions, and contributing to a positive and welcoming campus experience.