Financial Aid Assistant

Posting Details

Position Information

Position Title Financial Aid Assistant Division Business and Finance Department Financial Aid Number of hours per week 37.5 Days to be worked Monday, Tuesday, Wednesday, Thursday, Friday Months per year Fiscal (12 months) If modified, list months Job Type Full-Time Campus Main Campus If other location, please indicate TSU Web Site and all other standard sites used Position Number 101370 Advertised Salary $40,000-$45,000 Pay Basis Monthly Job Description

Tennessee State University (TSU) is seeking a dedicated and detail-oriented Financial Aid Assistant to join our team. The Financial Aid Office reports to the Strategic Advisor to the President. This role is pivotal in providing exceptional customer service and support to students, parents, and staff regarding financial aid inquiries and processes. The ideal candidate will possess strong problem-solving skills, a friendly demeanor, and the ability to multitask in a fast-paced environment.

Duties and Responsibilities

• Serve as the first point of contact for students, parents, and visitors in the Financial Aid Office, providing a warm and welcoming atmosphere.
• Respond to inquiries in-person, via phone, through email, and any other approved communication method used by the TSU Office of Financial Aid addressing questions about financial aid programs, application processes, eligibility, and deadlines within established timeframes.
• Respond to referrals from the Financial Aid Support Center within established timeframes.
• Assist students in completing financial aid forms and provide guidance on required documentation.
• Maintain a comprehensive knowledge of federal, state, and institutional financial aid policies and procedures to provide accurate information.
• Coordinate and schedule appointments for financial aid counselors, ensuring efficient use of resources and timely follow-up.
• Manage front desk operations.
• Process incoming and outgoing mail, documents, and electronic communications in a timely manner.
• Maintain organized records and files related to student inquiries and financial aid applications.
• Collaborate with team members to identify and resolve issues, enhancing the overall student experience.
• Provide assistance to the Executive Director of Financial Aid for procurement, travel, scheduling, and other administrative needs.
• Other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Previous experience in an administrative or customer service role, preferably in a higher education or financial aid setting.
• Excellent interpersonal and communication skills, with a strong emphasis on customer service.
• Strong problem-solving abilities and the capacity to handle sensitive situations with discretion and professionalism.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with financial aid software systems is a plus.
• Ability to multitask and prioritize workload effectively in a busy office environment.
• Strong attention to detail and organizational skills.

Special Instructions to Applicants

Employment is contingent upon successfully completing a criminal background check as mandated by Tennessee State University.

Official transcripts for positions which require a post-secondary undergraduate degree, advanced degree and/or certification must be presented upon hire.

An unofficial transcript may be attached in the "Transcript" section.

You will be required to provide names and contact information for three references during your application to the posting. If you are the recommended candidate for the position, our online hiring system will automatically generate solicitation for these letters using contact information you provided.

Open Date 11/03/2026 Close Date Job Category Clerical Requisition Number Benefits

Tennessee State University offers eligible employees a competitive benefits package that includes annual leave (vacation), sick leave, medical, dental, vision, life insurance, retirement, flexible benefits plans and more.

Quick Link https://jobs.tnstate.edu/postings/11184

Reference Letter

References

Minimum References Required 2 Recommendation Deadline

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed to Apply

Required Documents

• CV/Resume
• Cover Letter
• Transcript 1

Optional Documents

• Transcript 2
• Transcript 3