Financial Aid Advisor - Verification (PT)

Financial Aid Advisor - Verification (PT)
Part-time Staff
Sugar Grove Campus

Hybrid Option: No

Waubonsee Community College is committed to hiring and retaining exceptional faculty and staff who are committed to the college's culture of collaboration, professional growth and student success.

Reporting to the Financial Aid Manager, this position is responsible for reviewing and processing financial aid verification cases, evaluating supporting documentation, identifying discrepancies, and assisting with the resolution of routine eligibility requirements in accordance with federal, state, and institutional regulations. The position supports institutional identity verification and fraud prevention efforts by identifying potential concerns, documenting findings, and referring complex cases for further review. Additionally, this position provides customer service and individualized guidance to students and families through in-person, telephone, and electronic communications to facilitate the timely and accurate completion of the financial aid process.

Responsibilities

Review student financial aid applications and supporting documentation to determine completeness, accuracy, and compliance with federal, state, and institutional requirements.

Perform verification of Free Application for Federal Student Aid (FAFSA) information, including income, household composition, educational credentials, and other required eligibility information.

Identify and resolve routine conflicting information within student financial aid records and institutional systems in accordance with established procedures. Refer complex eligibility issues and cases requiring additional review to the Financial Aid Manager.

Update student financial aid records in the institutional student information system and maintain accurate documentation of verification decisions.

Review verification documentation, including federal tax information, income statements, identity documentation, and other eligibility records.

Conduct identity verification reviews for students flagged through institutional processes or exhibiting potential indicators of identity theft or financial aid fraud.

Evaluate student records for inconsistencies involving identity, enrollment history, personal information, and financial aid eligibility.

Assist with implementation and maintenance of institutional identity verification procedures and fraud prevention protocols.

Document suspected fraudulent activity and refer cases requiring additional investigation to designated Financial Aid leadership.

Collaborate with Admissions, Registration and Records, and other institutional departments to resolve identity verification concerns while maintaining student confidentiality.

Run and modify reports to monitor