Financial Aid Advisor/Reception Representative

Posting Details

Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.

Position Summary Information

Classification Title Administrative Support Specialist-OSP Working Title Financial Aid Advisor/Reception Representative Location Boone, North Carolina Job Category 6 Position Number 091561 Not Eligible for Visa Sponsorship

VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S

Department Enrollment Mgt - Office of Student Financial Aid & University Scholarships - 240500 Primary Purpose of Position

This position will be the primary staff assistant to a department or program manager. The position will be at the front line of greeting, referring, and assisting visitors, students, parents, staff, and others for the Office of Financial Aid & University Scholarships. This position will manage data collection and analysis, conduct research, and reconcile financial or informational records to ensure accuracy. Preparation of technical reports and the composition of professional correspondence, including memos, emails, and letters. Administrative responsibilities include comprehensive records management, use of advanced office technology, and maintenance of departmental filing systems, including compiling records, organizing and maintaining files, and posting information. Prompt email correspondence and daily mail distribution. Photocopying and scanning of documents. This position will moderate and facilitate the Financial Aid Walk-in Zoom hours and compile the associated reporting information. Scheduling and assisting the department or program manager with work-study students' calendars, possible review or approval of payroll, and assisting and participating in outreach events, including but not limited to communication to students and parents on requirements and deadlines, and other duties as assigned.

Minimum Qualifications

Graduation from high school and one year of related office experience; or an equivalent combination of education and experience.

Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions.

Diplomas or degrees must be received from appropriately accredited institutions.

License/Certification Required Essential Job Functions

The Financial Aid Advisor/Reception Representative duties include creating a welcoming environment for students and families as they arrive in the office, managing front-line student workers, ensuring the front desk is staffed, fielding phone calls and emails from students and parents, diagnosing problems and concerns based on knowledge of financial aid application and eligibility processes, providing basic advising and resolution, discerning and appropriately routing complex and higher-level inquiries and situations, using an open-ticket system to track and route inquiries, and researching systems and resources as appropriate. Duties also include identifying unique concerns and trends, and advising management. Additional administrative support may be required in other functional areas within the office, including call center backup, digital imaging, and other processing tasks.

The Financial Aid Advisor/Reception Representative is responsible for accurately and professionally answering first-line financial aid application and eligibility questions in a high-volume, fast-paced customer contact center. Responses must follow federal, state, and institutional rules and regulations and align with training and management guidelines. The position requires computer proficiency, strong keyboarding skills, excellent oral and written communication skills, strong analytical skills and attention to detail, use of good judgment and tact, and a positive, helpful customer orientation.

Knowledge, Skills, & Abilities Required for this Position

• The position requires computer proficiency, strong keyboarding skills, excellent oral and written communication skills, strong analytical skills and attention to detail, use of good judgment and tact, and a positive, helpful customer orientation.
• Considerable knowledge of services, policies and procedures related to a program or area of specialization.
• Ability to demonstrate and apply this knowledge in performance of administrative tasks; ability to explain and interpret information to clients/customers and staff.
• Considerable knowledge of program policies, procedures and information systems in order to communicate and process information.
• Ability to compile, assimilate and organize both printed and electronic information; ability to apply knowledge of data collection, storage, organization, manipulation and/or analysis of data.
• Ability to utilize office equipment and other relevant technology (software and systems) to meet organizational needs.
• Ability to identify and understand issues, problems, and opportunities; use effective approaches for choosing a course of action or developing appropriate solutions.
• Ability to clearly convey information and ideas through a variety of media to individuals or groups.
• Ability to communicate effectively (written and oral)

Preferred Qualifications

• Experience with database software such as Banner
• Experience working with students or in higher education
• Experience working with scanning software

Required Functional Competencies to Successfully Perform Job Duties.

• Information/Records Administration: Coordinates varied records processing activities requiring the application and some interpretation of agency procedures, policies, laws, and regulations. Reviews information for completeness and accuracy using multiple guidelines.
• Knowledge-Program: Program knowledge includes acceptable interpretations, applications, and allowable exceptions of written policies and procedures. Requires knowledge of organizational structure, functions, and services, programs, office procedures and practices.
• Communication-Verbal: Presents ideas in a clear, concise, organized manner. Explains and interprets programs, policies and procedures to meet the specific needs of staff and clients. Advises program staff/clients in all matters related to program operations.

Type of Position Permanent Full-Time Staff/Non-Faculty Staff/Non-Faculty Appointment Type 1.0 Work Schedule/Hours

Monday through Friday, 8:00-5:00 pm

Number of Hours Per Week 40 Number of Months Per Year 12 Mandatory Staff No Physical Demands of Position

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Overall Competency Level Journey Salary Grade Equivalency Salary Range Anticipated Hiring Range $38,127-$40,842

Pay will be commensurate with applicant competencies, budget, equity and market considerations.

Posting Details Information

Posting Date 09/04/2026 Closing Date 09/20/2026 Competency Level Statement Management will only consider applicants who meet the required competencies. Special Instructions to Applicants

Please attach the required documents:

• Cover Letter
• Resume
• List a minimum of 3 professional references in the application or attach a List of References with Contact Information

Search Chair Name Alison Rabil Search Chair Email rabila1@appstate.edu Applicant Pool Preference External (Post on the Web)

Departmental Information

Quick Link https://appstate.peopleadmin.com/postings/56006 Posting Number 201503051P

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

• Resume
• Cover Letter / Letter of Interest

Optional Documents

• List of References with Contact Information