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Financial Advocate

University Physician Group

Detroit, Michigan

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JOB DETAILS
SKILLS
Administrative Skills, Billing, Calendar Management, Co-Payments, Communication Skills, Cost Estimates, Credit and Collections, Cross-Functional, Customer Support/Service, Detail Oriented, Electronic Medical Records, Financial Aid, Healthcare, High School Diploma, Hospital, Insurance, Interpersonal Skills, Medical Billing, Medical Terminology, Medicine, Organizational Skills, Outpatient Care, Patient Assessment, Patient Care, Patient Registration, Training/Teaching, Willing to Travel
LOCATION
Detroit, Michigan
POSTED
13 days ago

About Us:

Serving one million patients and their families annually. Advancing medical knowledge, technologies and practices. Developing and educating the next generation of exceptional health care professionals.

With more than 100 locations in hospital-based clinics, outpatient health and specialty care centers, we provide the most advanced medicine and thoughtful, patient-centric care to the greater metro-Detroit community.

Job Summary:

Develop and facilitate payment plans for medical expenses; coordinate with patients and insurers. Interact with patients, physicians, and other members of a multi-disciplinary clinical team to create an exceptional patient experience. Performs administrative duties with patient registration operations in designated outpatient clinic settings.

Job Description:

Essential Duties and Responsibilities:

  • Billing and Collections Support: Manage self-pay accounts, follow up on outstanding balances, and arrange payment plans in line with policy.
  • Cost Estimation and Financial Counseling: Provide pre-treatment cost estimates and explain deductibles, coinsurance, and co-payments to patients.
  • Insurance and Benefit Verification: Confirm insurance eligibility, benefits, and coverage limits before services are rendered.
  • Resolve coverage disputes and obtain necessary authorizations.
  • Support check-in and check-out processes for patients and schedule appointments/fill in when needed.
  • Weekly deposits for Wayne Health departments as needed.
  • Performs other related duties as assigned.

Education, Licensure/Certification, and Training:

  • High school diploma or equivalent required.
  • Associate or Bachelor’s degree in a related field preferred.
  • Experience in third-party billing preferred.

Skills and Abilities:

  • Strong interpersonal skills, with the ability to handle sensitive financial discussions empathetically.  
  • Ability to communicate effectively, both verbally and in writing, and have a high level of customer service skills.
  • Knowledge of insurance policies, billing practices, and financial aid programs including insurance EOB/COB.
  • Proficiency in electronic medical records (EMR) and billing systems.
  • Attention to detail, organizational skills, and ability to work in a fast-paced environment.
  • Ability to work independently.
  • Knowledge of medical terminology is preferred.
  • Travel to other locations if needed.

Safety Requirements:

  • Compliance with Department Health and Safety policies and procedures.

Working Conditions/Schedule:

  • 40-hour work week, hours, and days to be determined by the business needs of the department. Additional hours may be required.

Wayne Health is an EEO/AA/Veteran/Disability Employer

About the Company

U

University Physician Group

Wayne State University Physician Group

Wayne State University Physician Group (WSUPG) is one of the largest nonprofit multispecialty physician practice groups in southeast Michigan with more than 2,000 physicians providing primary and specialty care at nearly 1 million patient visits annually.

Knowledge-powered medicine

Wayne State University Physician Group is affiliated with the Wayne State University School of Medicine. Many WSUPG physicians serve as faculty at the school and teach medicine to medical students and hospital residents.

Research

The doctors of WSUPG provide world-class medical care while conducting groundbreaking research and continuing education at Wayne State University, one of the nation's top medical universities. Group members are recognized leaders in their chosen specialties.

Training

Many WSUPG doctors are faculty members of the Wayne State University School of Medicine, bringing the newest technology and latest in medical advancements to the bedside. In addition to its substantial clinical practice, WSUPG is training Michigan's physicians of tomorrow by providing instructors for more than 1,200 medical students and 900 residents each year.
WSUPG doctors contribute to the development of new medical knowledge in a variety of areas including:
  • Preventive and health maintenance
  • Diagnostic techniques, therapeutic strategies and rehabilitation
  • Efficient, cost effective health service delivery

Patient Care

Each day, the physicians and staff of the Wayne State University Physician Group diagnose and treat some of the most complex medical cases in the state. Patients take comfort in selecting WSUPG specialists because they know they receive care from the finest doctors with the most advanced medical training, backed by ongoing quality research.

The intrinsic link between life-saving research, training the next generation of physicians and providing the best care possible allows WSUPG to advance medicine in the metropolitan Detroit community and beyond.
COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Healthcare Services
FOUNDED
2006
WEBSITE
http://www.wsupgdocs.org/