Finance - Collections Specialist-US

Position Summary

The Accounts Receivable Coordinator provides administrative and operational support to the Accounts Receivable and Credit teams by partnering with our third-party collection agency to facilitate the resolution of outstanding receivables. Rather than contacting customers directly for collections, this role serves as the internal liaison, providing the collection agency with the documentation, contacts, and account information needed to successfully recover outstanding balances. This position also manages shared department communications, supports credit administration, and ensures timely processing of various Accounts Receivable requests.

Essential Duties & Responsibilities

• Act as the primary internal point of contact for third-party collection agency by researching and providing requested documentation, including purchase orders, invoices, end-user information, customer contacts, and other account details needed to support collection efforts.
• Manage the department's shared Accounts Receivable email inbox, prioritizing and responding to approximately 100+ emails daily while routing requests to the appropriate team members when necessary.
• Coordinate requests for customer credit limit updates and work with internal stakeholders to ensure timely processing.
• Request, track, and maintain customer tax exemption certificates.
• Research and gather information on past-due accounts to support collection activities and internal AR initiatives.
• Research unapplied cash, unidentified payments, duplicate payments, and overpayments to determine appropriate next steps.
• Provide administrative support to the Credit Analysts, including customer follow-up and documentation requests as needed.
• Coordinate and monitor internal processes to help resolve outstanding receivables efficiently.
• Build and maintain professional working relationships with internal departments, third-party collection agencies, and other business partners.
• Handle confidential and sensitive financial information with discretion and professionalism.
• Demonstrate initiative, sound judgment, and the ability to work independently while managing multiple priorities in a fast-paced environment.
• Collaborate effectively with Finance & Accounting and Commercial Operations to deliver accurate, timely, and high-quality service.
• Perform other duties as assigned to support departmental objectives.

Qualifications

• 3+ years of administrative support experience, preferably within Accounts Receivable, Finance, Credit, or a related business environment.
• Strong organizational skills with exceptional attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Proven ability to work collaboratively while also managing responsibilities independently.
• Strong problem-solving and research skills.
• Demonstrated professionalism, initiative, and strong work ethic.
• Highly proficient with Google Workspace, including Gmail, Google Drive, and Google Meet.
• Experience with SAP and Salesforce is preferred.