Film Room Digital Imaging Specialist

Position Purpose This position is accountable for full responsibility of daily image records maintenance for all of Renown Health System. Other responsibilities include:

• Connecting MDs/RNs/Technologists with Radiologists regarding imaging studies.
• Upload imaging studies to/from ancillary facilities to expedite patient care (via VPN, Lifeimage, Powershare, etc).
• Monitor study progress through Synape (PACS) to ensure timeliness and accuracy.
• Initiate call-in process for On-call teams.
• Patient and Physician communication of imaging information within the HIPPA guidelines.

This position provides coverage for Release of Information functions, including written and verbal requests for health information. Duties include:

• Using EPIC and PACS systems to locate electronic health information.
• Entering all releases into the electronic Release of Information module.
• Answering telephone calls related to patient imaging studies.

Nature and Scope The incumbent has the authority and responsibility to:

• Modify patient demographics.
• Merge patients and make major changes to patient data in PACS, Epic and DICOM.
• Develop and ensure appropriate internal and external customer communication and support.

This position has daily contact with personnel from all departments for the purpose of assisting with patient flow for imaging studies and for continuity of care.

The Film Room Digital Imaging Specialist is responsible for processing information requests from various sources including patient and continuum of care requests. The Film Room Digital Imaging Specialist ensures the correct releases are obtained to comply with all federal and state regulations related to releasing medical information.

• Demonstrates the ability to work on multiple tasks with high quality results and adherence to deadlines.
• Demonstrate excellent interpersonal, organizational, and communication skills.
• Provide excellent customer service and be quick-thinking.
• Requires substantial working knowledge of the many systems and databases and how they relate to the imaging systems functionality.
• The incumbent is challenged to maintain accuracy and function efficiently under pressure and stress and be able to identify and maintain priorities.
• Required to respond to simultaneous requests from multiple departments and remain courteous and tactful.

The incumbent operates and or supports the following imaging equipment and related machinery:

• Picture Archiving Communication System (PACS)
• Dry View Laser Imager
• CD burners
• Digitizers
• Evercore
• Powerscribe
• Powershare
• LifeImage
• Telerad

The incumbent must also be able to answer a high volume of phone calls and troubleshoot problems that may occur.

Processing External and Interdepartmental Requests for Information:

• Sorts, opens and reviews all requests to ensure HIPAA compliance.
• Returns non-compliant requests to the requestor with authorization requirements.

The incumbent has the authority to call in appropriate imaging repair service when needed, to contribute input to the management team and help in the decision making process on any topic deemed to be important at the time.

This position is further challenged to maintain accuracy, communicate effectively with different types of people, to function efficiently and pleasantly under pressure, to identify and maintain priorities and to respond to simultaneous requests and demands from a variety of individuals while remaining courteous and professional. High standards of courtesy, performance, diplomacy and respect for confidentiality are essential.

The incumbent may be required to document, both written and verbally, assigned responsibilities at the request of the PACS/RIS Support Supervisor.

This position has the authority to solve problems following established company guidelines.

Decisions that must be referred to a leader are:

• Release of Information situations not covered in the Standards of Work or policies.
• Matters that can negatively impact the company.
• Time off requests.
• Sick time.
• Work schedules.
• Interoffice problems, etc.

Performs other related functions, as needed for all Renown Imaging facilities.

This position does not provide direct patient care.

Disclaimer The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Minimum Qualifications Requirements - Required and/or Preferred

Name | Description --- | --- Education | Must have working-level knowledge of the English language, including reading, writing and speaking English. Preferred | Associates degree in Computer Science, Management Information Systems or a related field. Training in operating system fundamentals and troubleshooting. May be substituted with Non-degree technical training or 2 years of relevant medical imaging training. Information Systems support, hardware/software implementation and configuration work experience may be substituted for education. Experience | One year PACS, and EHR experience preferred. License(s) | Certification(s) | Computer / Typing | Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel and Word and have the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.