ESSENTIAL FUNCTIONS:Under the supervision of the Office Coordinator or assigned designee, will perform a variety of clerical and program duties requiring basic knowledge of computer systems and office procedures. Writes or types information using keyboard to assist in preparing correspondence, bills, statements and other documents. Stuffs envelopes manually, answers telephones, conveys messages and runs errands. Photocopies documents using photocopier. Requires a basic understanding of the young people/customers served by LH and participation in basic trauma training with the ability to utilize that training when interacting with young people/customers of the agency. POSITION RESPONSIBILITIES:Provide reception relief for agency support staffAssist staff with required filing duties for all program components Assist with mail preparation, pick-up and distribution Provide assistance to administration with photocopying Participates in the development and implementation of continuous quality improvement activities as assignedUses active and reflective listening skills and affirmations to demonstrate respect and empathy, avoiding negative and derogatory labels that foster disrespectUnderstand that behaviors, responses, attitudes, and emotions are a collection of survival skills often developed in response to traumatic experiencesMaintain confidentiality of employees, volunteers, and program participants to provide a safe environment Attend at least two trainings related to being trauma informed in a twelve-month periodAbility to work effectively with program participants and family members, employees and vendors in a culturally diverse environment to support healing and recoveryOther duties as assigned QUALIFICATIONS: High School diplomaMust have ability to demonstrate computer proficiency according to the needs of the positionSix months to one year's experience or training in an office environment Good communication skillsKnowledge of childhood trauma and prior experience working in settings with youth and families that have been exposed to trauma or experiencing traumatic stress preferredKnowledge of youth development, adolescent issues, positive youth development/strength based approach preferredPersonal vehicle or access to vehicle and proof of insurance No history of child abuse or neglect Ability to pass background and drug screen This position meets the FLSA requirements for Non-Exempt