QXO, Inc. (NYSE: QXO) is the largest publicly traded distributor of roofing, waterproofing, and related products, and the second largest publicly traded distributor of lumber and building materials in North America. QXO is the fastest growing company in the $800 billion building products distribution industry and plans to become the tech-enabled leader by delivering best-in-class customer satisfaction and outsized returns for its shareholders. The company is targeting $50 billion in annual revenues within the next decade through accretive acquisitions and organic growth.
What you will do::Door Specific:
- Perform scheduled Service per Service Ticket instructions.
- Obtain Homeowner or Superintendent signature on Service Ticket upon completion.
- Take pictures of Signed Service Ticket and send electronically back to Service Dept.
- During Service/warranty call, another issue is discovered, take a pic, notate issue on Service
Ticket, and Submit to Coordinator.
- Upon returning to Warehouse, submit completed and signed service Tickets.
- Upon returning to warehouse, for next day, review tickets, pick and pull components, and load
truck.
- 5S truck at end of day.
Window Specific:
- Receive spreadsheet from Service Dept on schedule for next day via email.
- Complete service calls for current day.
- Gas up service vehicle prior to returning to warehouse.
- Upon returning to warehouse, park by assigned next day’s service cart.
- Unload any materials from current day that are not needed for next day.
- Load next day’s appt materials.
- Park truck in service truck parking within warehouse.
- Clean out truck, 5S supplies, and replenish any material that are low or empty.
- Next day, arrive at warehouse, get paperwork for service calls at Service Tech’s wall pockets.
- Do pre-trip inspection of truck. Check tires, marker lights, and for any damage. Report if found.
- Map route out, incorporating any high importance tasks with directional efficiencies to maximize
time.
- Complete service calls and fill out corresponding paperwork (cover sheet or screen install
checklist). Have SUPER or homeowner sign acknowledging job was completed and satisfied.
- Take picture and/or attach to email and send to Service Dept.
- If issue can’t be resolved, notate issues on cover sheet and take picture of sheet and send back
electronically to Service Dept.
General:
- Working safely and report unsafe conditions.
- Pre-trip inspection of service vehicle and maintenance scheduling of that vehicle.
- Once trained, provide training to new Service Tech’s.
- Pre-trip inspection of service vehicle and maintenance scheduling of that vehicle.
- Installing drywall windows as needed.
- Installing screen packages when requested.
- Verifying proper function of all sliding glass doors and windows.
- Once trained, provide training to new Service Tech’s.
- Working with Service Schedulers to get field issues resolved timely.
- General housekeeping responsibilities after job is complete, picking up trash and parts left over.
- Maintain 5S standard of truck including: materials, tools, cab, and storage areas.
- Performs other duties and responsibilities as required or requested.
What you will bring::
- 1-3 years prior construction or technical experience.
- Some knowledge of Millwork construction supplies.
- Ability to think fast.
- Ability to manage time to get the job done within the time allotted.
- Excellent written and oral communication skills.
- Team Player
- Clean driving record
- Customer service experience.
Working conditions
- Job requires some extended hours, as needed, to accomplish job requirements.
- Job requires working in a construction site which includes load noises, high temperatures, and
humidity.
- Job requires working in and around machinery/powered equipment and associated safety risks.
- Job requires interaction with all levels within the location and all their direct reports (as needed).
- Job requires interaction with customers to resolve issues.
Physical requirements
- Job sometimes requires lifting, standing, walking, and sitting for long periods of time around a
manufacturing and/or warehouse facility as well as on the construction job site.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
American Builders Supply is an equal opportunity employer and considers all candidates for employment regardless of race, color, sex, age, national origin, creed, disability, marital status, sexual orientation, or political affiliation