Field Service Technician – IT / Networking
Andromeda Technology Solutions
Location: Lockport, IL / Greater Chicagoland Area
Job Type: Full-Time | Onsite / Field-Based
About the Position
Andromeda Technology Solutions is looking for an experienced Field Service Technician to join our growing Managed IT Services team. This position is based out of our Lockport, IL office and involves traveling to client locations throughout the Chicagoland area.
We're looking for someone who is comfortable working independently, troubleshooting technical issues onsite, and handling network-related installations and support. Previous hands-on networking experience is required. This is not an entry-level position.
Key Responsibilities
- Provide onsite technical support for business clients throughout the Chicagoland area.
- Install, configure, troubleshoot, and maintain network equipment, including firewalls, switches, wireless access points, and routers.
- Troubleshoot network connectivity issues involving LANs, WANs, VLANs, DHCP, DNS, and VPNs.
- Assist with network installations, upgrades, equipment replacements, and infrastructure projects.
- Install and troubleshoot workstations, printers, servers, and other business IT equipment.
- Diagnose hardware, software, and connectivity problems at client locations.
- Work with internal Service Desk and Engineering teams to resolve escalated technical issues.
- Document work performed, troubleshooting steps, and resolutions in our ticketing system.
- Communicate professionally with clients and provide updates throughout service visits.
Required Qualifications
- 2+ years of hands-on IT support experience, including networking experience.
- Demonstrated ability to troubleshoot business networks independently.
- Working knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, routing, and switching.
- Experience installing and configuring managed switches, firewalls, and wireless access points.
- Experience supporting Windows desktops, laptops, and Microsoft 365 environments.
- Ability to troubleshoot issues involving both network infrastructure and end-user devices.
- Strong problem-solving skills and the ability to work independently at client locations.
- Excellent communication and customer service skills.
- Valid driver's license, reliable transportation, and ability to travel throughout the Chicagoland area.
Preferred Qualifications
- Previous experience working for a Managed Service Provider (MSP).
- Experience with SonicWall, Ubiquiti, Ruckus, or similar networking platforms.
- Experience with network troubleshooting tools and cable testing equipment.
- Familiarity with Windows Server, Active Directory, and virtualization environments.
- Experience with ConnectWise Manage, NinjaOne, or similar PSA/RMM tools.
- CompTIA Network+, CCNA, or equivalent networking certifications.
- Experience with structured cabling, rack installations, and network equipment deployment.
What We're Looking For
We need someone who can walk into a client's office, assess a technical issue, and work toward a resolution without needing constant direction.
The ideal candidate understands how business networks operate, can troubleshoot connectivity problems beyond simply rebooting equipment, and is equally comfortable working with clients and collaborating with our internal technical teams.
This position requires someone who is dependable, organized, professional, and willing to take ownership of issues from start to finish.
Work Location
This is a field-based position operating out of our Lockport, Illinois office, with regular travel to client locations throughout the greater Chicagoland area. This is not a remote position.
Our Company
Since 1994, Andromeda Technology Solutions has kept businesses safe, secure, and running. We specialize in network design and service for mid-size businesses in the manufacturing sector.
Compensation, Benefits & Perks
Compensation: 70k to 80k
Benefits:
- Blue Cross Blue Shield Health Insurance
- Dental Insurance
- Vision Insurance
- Optional 401(k), company matches up to 2%
- Optional life and disability coverage
- Paid holidays, sick days, and vacation
- 10 days of vacation and 5 sick days to start
- Unlimited vacation after 1 year of service
- Quarterly All-Hands Company Briefings
- Monthly company activities
- Annual Company Party
- Mentorship and opportunities for advancement
The Fine Print
We require drug testing and background screening for all positions.
Many of our technical positions include a hands-on testing component, so be ready to show as well as tell.
It's Your Move
If you're prepared to excel as a service technician and tackle challenges head-on, we invite you to apply.
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