Provides on-site client facing support; including installation, servicing, and repairing systems. Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
Numbers & Facts
Location
Groton, CT
Description
Responsibilities
Provides on-site client facing support; including installation, servicing, and repairing systems.
Quality checks operational status of system equipment before deployment
Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
Basic Qualifications
1+ years of field support experience
Hardware/software installation, support and troubleshooting