Field Technical Support Representative III

We are seeking an experienced Technical Support professional to provide remote and customer-facing support for hardware, software, operating systems, and related technologies. The ideal candidate will troubleshoot technical issues, assist end users, coordinate escalations, and ensure a high level of customer satisfaction.

Job Title: Field Technical Support Representative III
Location: Remote
Duration: 24-Month 

Job Summary
We are seeking an experienced Technical Support professional to provide remote and customer-facing support for hardware, software, operating systems, and related technologies. The ideal candidate will troubleshoot technical issues, assist end users, coordinate escalations, and ensure a high level of customer satisfaction.
Responsibilities

• Provide technical support for hardware, software, and operating system issues.
• Investigate and resolve customer-reported problems.
• Deliver remote troubleshooting and issue resolution.
• Escalate complex incidents when necessary.
• Support system maintenance and service activities.
• Document troubleshooting steps and resolutions.
• Work closely with internal teams and service partners.
• Monitor recurring issues and identify improvement opportunities.
• Maintain excellent customer service standards.

Required Qualifications

• 1-4 years of technical support experience.
• Experience supporting Windows or other operating systems.
• Basic networking and troubleshooting knowledge.
• Strong problem-solving and communication skills.
• Ability to work independently and in a team environment.
• Experience in desktop, field, or technical support roles preferred.