Field Technical Support Engineer

JOB SUMMARY:

Vinfast Field Technical Support Engineers (FTSEs) provide on-site professional vehicle systems technical support to Vinfast's service center technicians and technical trainers for the entire East Coast. FTSEs have broad responsibilities including vehicle diagnostic and repair support, providing an avenue for escalated cases, product problem resolution and territory management support for Vinfast. The primary FTSE objective is to diagnose and direct repairs on customer vehicles that Service Center Technicians are unable to resolve or are trending towards quality problems. FTSEs will also provide Vinfast Service Center service readiness feedback and early training on emerging technical support issues.

RESPONSIBILITIES & KEY ACTIVITIES:

• Handles diagnosis requests in a structured and timely manner
• Maintain a close working relationship with Service center managers and technicians in the region
• Knowledge of Powertrain, Modern High Voltage EV power systems or ADAS systems
• Conduct ad-hoc in-Service Center product training sessions, which can include technical information on upcoming System software releases, new feature implementations or debug capabilities.
• Take ownership of Service Technician's concerns and use effective problem resolution skills
• For officially dispatched cases, address service center technician problem resolution needs via phone or at the service center location.
• Report on service center's "Quality of Service" relative to overall service readiness
• Proficient with OBD based diagnostics tools and possess the knowledge to resolve vehicle system issues based on DTCs reported
• Travel as needed (typical travel: [30–70% covering the East Coast]