Announcement
Details
Open Date 05/15/2026 Requisition Number PRN45052B Job Title Field Technical Product Support Technicians Working Title Field Product Support Tech II Career Progression Track S00 Track Level S2 - Intermediate FLSA Code Nonexempt Patient Sensitive Job Code? No Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Day Work Schedule Summary
Monday through Friday 8-5 and on-call every 4th week. After hours support as needed.
VP Area President Department 00428 - UIT - Network & Comm. Srvs Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range $15.19 to $23.45/hour Close Date 06/30/2026 Priority Review Date (Note - Posting may close at any time) Job Summary
Field Technical Product Support Technician II
Installs, tests and repairs voice and data wiring equipment, telephone equipment or fiber optic cabling.
About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the Us Chief Information Officer and is responsible for many of the Us shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.
About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utahs system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.
Responsibilities
Field Technical Product Support Technician II
Installing and terminating and testing voice and data wiring equipment, telephone equipment orfiber optic cabling. Maintaining documentation of time worked and materials used. Documentsrecords of repairs and installations using various computer based programs.
Voice and Data wiring: Three years full-time work or equivalency (one year of education can be substituted for two years of related work experience) installing and terminating voice and data unshielded twisted cable, a basic knowledge of building design with an understanding of horizontal distribution required, the ability to distinguish colors and a working knowledge of Category 5 and 6 standards (EIA/TIA standards) and demonstrated human relations and effective communications skills are also required. Must possess a valid Utah drivers license. Strong computer skills preferred.
Telephone Installation and Repair: Three years full-time work or equivalency (one year of education can be substituted for two years of related work experience), experience working with electronic key systems, a working knowledge of Centrex services, a working knowledge of PBX systems, overhead paging systems, and ACD systems, strong computer skills on windows operating system also required. The ability to distinguish colors and a working knowledge of Category 5 and 6 standards (EIA/TIA standards) and demonstrated human relations and effective communications skills are also required. Must possess a valid Utah drivers license.
Fiber Optic cabling: Three years full-time work or equivalency (one year of education can be substituted for two years of related work experience) installing, testing and repairing fiber optic cabling and terminations, a working knowledge and experience using all fiber optic testing equipment and all types of fiber connectors and terminations, experience in fusion splicing and strong computer skills including Excel required. The ability to distinguish colors and a working knowledge of Category 5 and 6 standards (EIA/TIA standards) and demonstrated human relations and effective communications skills are also required. Must possess a valid Utah drivers license.
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelors degree = 4 years of directly related work experience).
Department may hire employee at one of the following job levels:
Field Technical Product Support Technician, II: Requires at least 1 year of related experience.
Preferences
A working knowledge of Auto CAD and GIS preferred
Familiarity with Service now trouble ticket system preferred.
Type Benefited Staff Special Instructions Summary Additional Information
The University is a participating employer with Utah Retirement Systems (URS). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veterans status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinators office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page.
Online reports may be submitted at https://oeo.utah.edu
https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
None
High School Diploma or Equivalent
Associate Degree
Bachelor's Degree
Master's Degree
Doctorate Degree
Less than 2 years
2 years or more, but less than 4 years
4 years or more, but less than 6 years
6 years or more, but less than 8 years
8 years or more, but less than 10 years
10 years or more, but less than 12 years
12 years or more, but less than 14 years
14 years or more
Applicant Documents
Required Documents
Optional Documents
The state’s oldest and largest institution of higher education, the University of Utah is the flagship university of the state. The University offers more than 100 undergraduate and 90 graduate degree programs to more than 31,000 students (23,500 undergraduate and 7,500 graduate). The University is noted for its high research profile, its diversity of ideas and people, its stunningly beautiful setting and the warmth, friendliness, and collegiality of its faculty staff, and students. Imagine yourself working in a collaborative, creative, respectful environment where everyone’s contribution is needed and appreciated – University of Utah!