Field Team Manager

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Job Type

Full-time

Description

Aria Care Partners is the national leader in providing onsite dental, vision, hearing, and podiatry care to over 3500 long-term care and skilled nursing facilities across 25 states. Aria Care Partners believes that our clinicians should be able to focus on providing the best, most comprehensive care for their patients. Our clinicians visit different skilled nursing communities daily, bringing life-affirming care to an underserved population. Our business model, innovation, customer support and teamwork deliver an unparalleled customer experience, resulting in a customer satisfaction rating of over 98%. Executing this strategic philosophy resulted in rapid company growth with revenue increases of 25%-30% annually over the last 4 years, nearly doubling the size of the company. Company values include caring fully for our customers and fellow employees, striving for excellence and continuous improvement, and excelling through the power of teamwork and collaboration. At Aria Care Partners, our mission is to enrich the quality of life for every resident with passion and compassion.

Working at Aria Matters!

The Position

The Field Team Manager is responsible for supporting clinical field team members to ensure they meet the expectations of their roles through ongoing performance management, consistent feedback, and training (both initial and ongoing) within their assigned market. This role partners closely with Clinical Care Coordinators to ensure customer needs are met through efficient, patient-focused care.

If you're a dental assistant looking to get out of chairside and grow within a company, this is the perfect opportunity to utilize your dental assisting experience in an office setting. Are you considered a manager without the title? This is the job for you! Management experience is preferred, but we will consider applicants with the above experience and demonstrated leadership.

Essential Duties & Responsibilities

• Lead ongoing performance management for all direct reports.
• Conduct and document disciplinary actions as needed, up to and including terminations.
• Conduct regular 1:1s with field team members and provide consistent feedback.
• Collaborate with the Dental Support Specialist to ensure timesheets and expenses are approved according to company guidelines.
• Partner with Clinical Care Coordinators to ensure appropriate staffing levels are maintained.
• Coordinate ongoing training for existing field team members with the Dental Systems Trainer.
• Interview and participate in the hiring process for new field team members.
• Remain accessible to field team members throughout the day to support operations and resolve issues.
• Perform other duties as necessary to support team success.

Requirements

• High School Diploma or equivalent
• 2-3 years' experience preferred
• Management experience preferred
• Dental office management preferred

Other Qualifications

• Problem solving: Identifies and resolves problems in a timely manner.
• Customer service: Manages difficult client/customer situations; responds promptly to needs; solicits feedback to improve service; meets commitments.
• Planning/organizing: Prioritizes and plans work activities; uses time efficiently.
• Quality control/Attention to detail: Demonstrates accuracy and thoroughness; monitors own work to ensure quality; applies feedback to improve performance.
• Adaptability: Adapts to changes in the work environment; manages competing demands; handles frequent change, delays, or unexpected events.
• Dependability: Consistently at work and on time; follows instructions; responds to management direction; solicits feedback to improve performance.
• Able to work effectively in a team environment.
• Ability to lift 15-20 lbs.

Benefits

We offer a comprehensive benefit package for you and your family, including:

• PTO and Paid Holidays for FT Employees
• 401k Retirement Plan with a Company Match
• Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more.

Physical Efforts & Working Conditions

Work is performed in a normal office setting in our Overland Park, KS headquarters with minimal exposure to health or safety hazards. Substantial time is spent working on a computer. Position reports to the office for first six-months then qualifies to moves to hybrid with successful completion of training and satisfactory performance.

This is a full-time position working standard business hours Monday - Friday, although project support may require temporary adjustments to those hours only as needed.

Why Join Us?

This role is ideal for dental assistants who want to transition out of chairside and take the next step in their career. You'll leverage your clinical knowledge to lead and support teams, improve operations, and make a meaningful impact - all without clinic time. Bring your expertise and passion for patient care into a leadership role that makes an impact!

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