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Field Support Technician

Garmac Limited

Georgia

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JOB DETAILS
SKILLS
Antenna, Apple Macs, Change Requests/Orders, Circuit Testing, Cisco Switches, Communication Skills, Computer Networks, Customer Relations, Develop and Maintain Customers, Documentation, Driver's License, Email Technology, Emergency Response, Equipment Maintenance/Repair, Ethernet Cable, Firewalls, Hardware Repair, Heavy Equipment/Vehicles, Heavy Lifting, High School Diploma, IP (Internet Protocol), Identify Issues, Internet Security, Interpersonal Skills, Laptop PC, Leadership, Local Area Network (LAN), Microsoft Excel, Microsoft Word, Network Administration/Management, Network Configuration Management, Network Connectivity, Network Operations Center, Network Performance/Analysis, Network Routers, Network Support, Network Switching, Network System Hardware, Network Testing, On Site Support, Operational Communications, Operations Management, Operations Processes, Performance Metrics, Preventative Maintenance, Project Planning, Project Tracking, Project/Program Management, Regulatory Compliance, Resource Management, Root Cause Analysis, Service Level Agreement (SLA), Smartphones, Software Patches, Testing, Wide Area Network (WAN), Wireless Communications
LOCATION
Georgia
POSTED
22 days ago
 

Field Support Technician – Job Description (Reworded)

Overview Long‑term contract role with potential extension or conversion based on performance and business needs. This is a mobile field technician position supporting a 2‑hour radius around Atlanta, GA. Mileage and drive time are paid, except for the commute from home to the first site of the day.

Schedule

  • Primarily Monday–Friday/Saturday, mostly daytime
  • Occasional night work for projects or after‑hours incident support
  • Weekend project work may be required with advance notice
  • Participation in a rotating weekly on‑call schedule is required

Pay $25–$28/hr depending on experience and skill level. 

Requirements

  • Valid driver’s license and reliable vehicle capable of transporting a 6‑ft ladder
  • Working smartphone for email and ticketing system access
  • Basic cabling/technician tools
  • Ability to use a laptop, email, and basic Office 365 applications (Word, Excel)
  • Proficiency with cable testers and fiber testers
  • Experience working in communications closets
  • Ability to safely lift heavy equipment
  • Understanding of cable patching processes and procedures
  • Familiarity with 66‑block and 110‑block cross‑connects
  • Basic knowledge of data communications networking
  • Ability to assist with troubleshooting
  • Understanding of common network terminology
  • Familiarity with IP phones
  • Strong interpersonal and customer‑facing communication skills
  • Ability to explain technical issues in customer‑friendly terms
  • Ability to interpret customer issues and translate them into actionable technical steps

Experience & Education

  • 5+ years of experience in data communications
  • Basic knowledge of Cisco phones, switches, and routers
  • Basic understanding of LAN/WAN networking
  • High school diploma or equivalent

Primary Responsibilities

  • Receive daily assignments from regional operations leadership and coordinate with internal teams such as project managers and Smart Hands resources
  • Manage day‑to‑day service operations, installations, and deployment of technical resources
  • Maintain a strong customer‑service focus, including documenting issues, action plans, and resolutions
  • Perform technician duties and proactively identify obstacles to meeting customer expectations
  • Support root‑cause analysis and ensure follow‑up on customer issues; escalate when necessary
  • Assist with project planning, tracking, resource allocation, and task delegation
  • Install and service low‑voltage cabling systems including Cat3, Cat5, Cat5e, Cat6, and fiber
  • Measure, install, and pull cable through conduits
  • Diagnose, troubleshoot, and repair cabling infrastructure
  • Perform upgrades and additions to cabling systems
  • Patch cabling between network equipment and customer infrastructure
  • Install power cables within racks, cabinets, and closets
  • Physically install, configure, and test network hardware (switches, routers, firewalls, tools, test devices) in network closets and data center cabinets
  • Install or replace devices such as phones, computers, cables, boards, edge routers, and switches
  • Complete complex MAC (Move/Add/Change) requests within defined SLAs
  • Serve as a customer interface for technical and operational communication
  • Provide hardware break‑fix support for network infrastructure
  • Troubleshoot network performance issues using appropriate diagnostic techniques
  • Ensure network equipment and related systems remain in optimal working condition
  • Perform network closet clean‑ups, switch‑port optimization, and site surveys
  • Conduct onsite call‑through, data, voice, website, and security testing
  • Support carrier circuit testing
  • Assist with facilities‑related tasks including UPS/power restoration and water‑related issues
  • Perform backup testing to confirm network connectivity
  • Install, configure, service, maintain, and decommission wireless systems and related equipment (Wi‑Fi systems, routers, antennas, etc.)
  • Perform preventative and incidental maintenance on wireless equipment
  • Coordinate with other field and operations teams to complete work orders efficiently
  • Provide updates to operations management regarding procedures, work order status, and compliance requirements
  • Complete required documentation (time reporting, work order updates, materials usage, SLA documentation, etc.)
  • Request equipment and supplies as needed to maintain inventory
  • Respond to emergency situations during or after hours to meet SLAs
  • Transport tools, equipment, and supplies to job sites
  • Attend meetings, training sessions, and workshops as required
  • Meet performance targets and KPIs established by leadership

 

About the Company

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Garmac Limited