| Location | Austin, TX |
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Field Support Technician - Electrical Systems Maintenance
Hybrid in United States of America: Austin
End User IT Support& 4 others
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Provide critical field engineering support for deployed electrical hardware systems across the US. Work directly with customers to resolve technical issues, perform installations, and ensure optimal system performance through hands-on troubleshooting and maintenance activities.
Join EPAM to engineer solutions that matter. From AI to cloud transformation, youll collaborate with top-tier innovators, gain autonomy to explore your ideas, and grow your skills in a culture built for tech excellence.
Req.#1109173903
Responsibilities
Collaborate with key engineers to deliver comprehensive customer support for field-deployed electrical systems
Perform on-site installation, tuning, and troubleshooting of electrical devices to resolve customer technical issues
Read, interpret, and analyze complex technical documentation including electrical schematics and mechanical drawings
Conduct field maintenance activities and provide hands-on support to ensure optimal system performance and reliability
Travel frequently (approx 50%) across the US to customer locations for equipment support and maintenance activities
Communicate effectively with customers and internal teams to document issues and provide technical solutions
Requirements
Fluent English communication skills for effective interaction with native speakers and technical teams
Solid hands-on experience in support and maintenance of electrical devices and systems
Valid US drivers license with willingness to travel frequently within the United States
Strong ability to read and analyze technical documentation, electrical schematics, and mechanical drawings
Experience in customer-facing technical support roles with proven problem-solving capabilities