Field Support Specialist (TS/SCI - FSPG)

Responsibilities: of the Field Support Specialist: • Provide support for Oracle hardware running Solaris and Linux operating systems, including ZFS storage, Exadata, Oracle Database Appliances, and legacy Sun Microsystems hardware. • Deliver on-site service desk coverage and technical support for end users. • Troubleshoot hardware and software issues received through email, phone, and instant messaging channels. • Manage and maintain on-site ticket queues for break/fix and support requests. • Travel to customer locations to perform hardware repairs, including drive replacements, connectivity issues, power failures, and latency-related concerns. • Maintain proactive communication with customers throughout issue resolution and service delivery. • Meet established support SLAs and delivery deadlines. • Escalate customer concerns and unresolved technical issues to leadership when necessary. • Coordinate with remote data center personnel to facilitate access and support activities. • Create and manage work orders and break/fix requests for local and remote locations. • Maintain inventory of on-site spare equipment and replacement components. • Adhere to government security policies and operational procedures. • Conduct routine customer check-ins to identify and address potential hardware or software concerns. Requirements of the Field Support Specialist: • 2+ years of experience troubleshooting Oracle and Sun Microsystems hardware, firmware, and software issues. • Strong expertise supporting Oracle hardware platforms and Solaris/Linux operating systems. • Experience with Oracle ZFS Storage Appliances, Exadata systems, and Oracle Database Appliances. • Hands-on experience with firmware upgrades, software patching, and system maintenance activities. • Proven ability to diagnose and resolve complex hardware, firmware, and operating system issues. • Excellent customer service and communication skills. • Active TS/SCI with Full Scope Polygraph (FSP) clearance. Compensation: for the Field Support Specialist: • Salary range: • Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law.