Field Support Engineer

Must Have Technical/Functional Skills

Strong knowledge of Windows OS, MAC OS, Android/iOS devices, Office 365 and Common Enterprise Applications Familiarities with Network Troubleshooting (LAN/WAN/Wi-Fi) Basic understanding of Printers and peripheral devices.

Roles & Responsibilities

Provide onsite IT support for corporate office facilities. Install, Configure and maintain IT Hardware (Computers, Printers, Network devices, Audio/Video equipment's, etc…) Responsible for troubleshooting, network, connectivity, and system performance issues including installation, maintenance and service on designated equipment's. Manage Hardware Asset Inventory and Shipping & tracking the assets. Co-ordinate with remote IT team for escalations and resolution of complex issues. Perform System-updates, backup and preventive maintenance. Document Service tickets and update the resolution in the ticketing tool. Ensure all work adheres to the IT security, Safety and customer compliance standards. Experience in handling and troubleshooting Hardware devices like Desktops, Laptops, Mobile phones, Tablets, iPad, Printers, MAC books and IOS devices. Familiarity in handling Apple iPad and Android tablets. Strong problem solving and structured thinking skills. Responsible for leading installation activities within the assigned area, ensuring safety and quality measures are taken. Physical Effort: Generally required to lift upto 25 pounds occasionally. Possess valid Driving license and able to drive to fulfil job requirements. Able to work flexible hours and be available for emergency responses on short notice. Willing to travel to other sites from your home base location to other locations for project purposes. Should follow the safety rules and regulations at client site. Associates need to work from their respective base client work location from 08:00 AM to 06:00 PM EST MON-FRI.

Salary Range-$60,000-$70,000 a year

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TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.a

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.