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Engineering Jobs

Field Services Technician

Artech LLC

  • Plano, TX
  • 30+ days ago
  • $35 Per Hour

Highlights

The ideal candidate expects and maintains high-quality execution from the team across fiber installations, migrations, remediation, break/fix, and remote hands services, utilizing their strong hands on technical expertise. Deliver services by accurately, interpreting and executing Methods of Procedure (MoPs), engineering documents, vendor documentation, and network diagrams.

Numbers & Facts

LocationPlano, TX

Description

Title: Field Services Technician
Location: Plano, TX (Onsite)
Duration: 12 months
Pay Rate: $35.00/hr on W2

About this opportunity:
  • We are seeking a highly motivated and skilled Data Center Optical Engineer to lead work in customer environments and co-locations. The person in this role is responsible for ensuring the reliable installation, maintenance, and operation of optical transport and infrastructure within customer data centers.
  • They thrive on being the interface between the customer and company’s vendors, auditing and maintaining high standards of quality. The ideal candidate expects and maintains high-quality execution from the team across fiber installations, migrations, remediation, break/fix, and remote hands services, utilizing their strong hands on technical expertise.
  • This person is able to travel to a non-home market site at a moment’s notice and work there for several weeks at a time up to 100% of the time.
What you will do?
  • Conduct daily audits of work performed on behalf of Ericsson at customer data centers and co-locations and provide immediate feedback to 3PP technicians.
  • Interact directly with the customer via their ticketing tools or face-to-face, providing clear and concise reports and updates that promote Ericsson’s value.
  • Assist with fiber installation, decommissioning, break/fix, remediation and migration activities across data center optical and transport environments.
  • Conduct and/or supervise optical testing and troubleshooting using tools such as optical power meters, stabilized light sources, VFLs, OTDRs, and test sets.
  • Deliver services by accurately, interpreting and executing Methods of Procedure (MoPs), engineering documents, vendor documentation, and network diagrams.
  • Read and interpret cut sheets and physical network design documents to ensure accurate port connections and cable management.
The skills you bring:
  • Team lead experience.
  • Strong command of written and verbal English for customer-facing communications and relationship building.
  • Excellent organizational, administrative, and documentation skills using customer applications and/or Client Office suite of tools.
  • 3–15 years of experience working in data center operations or a similar technical environment with direct customer interaction.
  • Strong hands-on experience with connectorized fiber optic cabling, including single-mode and multi-mode fiber, LC, fan-outs, and structured cabling.
  • Demonstrated experience with optical testing and transport troubleshooting.
  • Ability to multitask, remain composed under pressure, and adapt in fast-paced, high-availability environments.
  • Commitment to safety standards, quality requirements, and operational best practices.
Physical requirements:
  • Ability to lift and move equipment up to 50 lbs.
  • Comfortable working at heights and in varying environmental conditions.

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