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Field Services Technician

Artech LLC

Bridgeport, AL

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JOB DETAILS
SALARY
SKILLS
Administrative Skills, Auditing, Best Practices, Business Operations, Customer Relations, Customer/Client Research, Data Migration, Documentation, English Language, Fiber Optic Cable, High Availability, Leadership, Lift/Move 50 Pounds, Multitasking, Network Operations Center, Office Suites, On Site Support, Optical Engineering, Organizational Skills, Quality Management, Safety Standards, Service Delivery, Team Lead/Manager, Testing, Vendor/Supplier Evaluation, Willing to Travel, Writing Skills
LOCATION
Bridgeport, AL
POSTED
4 days ago
Title: Field Services Technician
Location: Bridgeport(onsite)
Duration: 12+ months
Pay Rate: 35.00/hr on W2

About this opportunity
We are seeking a highly motivated and skilled Data Center Optical Engineer to lead work in customer environments and co-locations. The person in this role is responsible for ensuring the reliable installation, maintenance, and operation of optical transport and infrastructure within customer data centers. They thrive on being the interface between the customer and Ericsson’s vendors, auditing and maintaining high standards of quality. The ideal candidate expects and maintains high-quality execution from the team across installations, migrations, remediation, break/fix, and remote hands services, utilizing their strong hands on technical expertise. This person is able to travel to a non-home market site at a moment’s notice and work there for several weeks at a time up to 100% of the time.

What you will do
  • Conduct daily audits of work performed on behalf of Ericsson at customer data centers and co-locations and provide immediate feedback to 3PP technicians.
  • Interact directly with the customer via their ticketing tools or face-to-face, providing clear and concise reports and updates that promote Ericsson’s value.
  • Assist with fiber installation, decommissioning, break/fix, remediation and migration activities across data center optical and transport environments.
  • Conduct and/or supervise optical testing and troubleshooting using tools such as optical power meters, stabilized light sources, VFLs, OTDRs, and test sets.
  • Deliver services by accurately, interpreting and executing Methods of Procedure (MoPs), engineering documents, vendor documentation, and network diagrams.
  • Read and interpret cut sheets and physical network design documents to ensure accurate port connections and cable management.
The skills you bring
  • Team lead experience.
  • Strong command of written and verbal English for customer-facing communications and relationship building.
  • Excellent organizational, administrative, and documentation skills using customer applications and/or Client Office suite of tools.
  • 3–15 years of experience working in data center operations or a similar technical environment with direct customer interaction.
  • Strong hands-on experience with connectorized fiber optic cabling, including single-mode and multi-mode fiber, LC, fan-outs, and structured cabling.
  • Demonstrated experience with optical testing and transport troubleshooting.
  • Ability to multitask, remain composed under pressure, and adapt in fast-paced, high-availability environments.
  • Commitment to safety standards, quality requirements, and operational best practices.
Physical requirements:
  • Ability to lift and move equipment up to 50 lbs.
  • Comfortable working at heights and in varying environmental conditions.

About the Company

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Artech LLC