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Field Services Engineer (Tier 2)

CyberLinx Solutions

Leonardtown, Maryland

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JOB DETAILS
SKILLS
Cisco Network Systems, Cloud Computing, Customer Escalations, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop PC, Electrical Wiring, Firewalls, Identify Issues, Laptop PC, Microsoft Active Directory, Microsoft Product Family, Microsoft Windows Operating System, Microsoft Windows System Administration, Mobile Devices, Network Configuration Management, Network Support, Network Switching, Network System Hardware, On Site Support, Technical Support, Virtualization, Wireless Communications
LOCATION
Leonardtown, Maryland
POSTED
30+ days ago

CyberLinx Solutions is seeking a skilled Field Services Engineer (Tier 2) to provide advanced onsite and remote technical support across client or branch locations. This role handles escalated issues from Tier 1, performs infrastructure deployments, and ensures reliable operation of end-user systems, networking equipment, and site technology.

Key Responsibilities

  • Provide Tier 2 onsite and remote support for desktops, laptops, and mobile devices
  • Troubleshoot Windows-based environments (e.g., Microsoft Windows) and user productivity platforms such as Microsoft 365
  • Install, configure, and support network equipment including switches, firewalls, and wireless access points (e.g., Cisco Systems, Fortinet)
  • Support Active Directory, DNS, DHCP, and user access management
  • Perform hardware rollouts, imaging, upgrades, and site refresh projects
  • Assist with server, virtualization, or cloud-related tasks as directed
  • Document incidents, configurations, and project work
  • Escalate complex infrastructure issues to Tier 3 / Engineering teams
  • Hardware lifecycle replacement
  • Network closet experience
  • Cabling & structured wiring
  • Physical infrastructure troubleshooting
 

About the Company

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CyberLinx Solutions