Field Service Technician

FIELD SERVICE TECHNICIAN

Onsite: Willowbrook, IL

Pay: $55,000-$70,000

JOB DESCRIPTION

We are seeking a qualified Field Service Technician (FST) to assist in the assembly, deployment, testing, and maintenance of advanced security technology solutions. As a member of the technical staff, the FST will be responsible for assembling, implementing, and supporting a variety of proposed solutions, with the goal of ensuring successful implementation of projects. The FST will be expected to build technical knowledge, use and advance their technical skills on innovative technology, and achieve upward mobility in a hands-on environment. This position requires a self-starter to deliver the desired customer service experience. The ideal candidate is someone who demonstrates ambition, willingness to learn, and strong work ethics. A keen attention to detail and organizational skills are necessary to perform job duties.

DUTIES & RESPONSIBILITIES

• Assist on multiple, simultaneous, full life cycle, client-facing projects from concept to implementation, ensuring project objectives are completed on time
• Perform installations of products and solutions in accordance with design documents
• Assemble, troubleshoot, diagnose, and resolve problems (repair or replace parts, debugging, etc.)
• Provide in-house and on-site support for system fabrication and installations
• Maintain records/logs of repairs and fixes and maintenance schedule
• Provide service and customer support during field visits
• Communicate with the team and share information across the organization
• Ensure a safe, positive work environment
• Additional duties as required

QUALIFICATIONS

Required Education, Experience & Skills

• Proven field service experience
• Ability to follow standard procedures and operator instructions
• Comfort working with low voltage electrical components and systems
• Fundamentals utilizing hand tools
• Safety-focused mindset
• Strong work ethic
• Ability to work in a fast-paced, dynamic, high-growth company
• Customer-focused
• Self-driven, detail-oriented, and thorough

Preferred Education, Experience & Skills

• Experience installing security, CCTV, or low-voltage electrical systems
• Experience working in industrial environments