Amada America, Inc. has an immediate opening for a Field Service Technician. This individual will be responsible for providing technical support, installation and maintenance of Amada Press and Feedline equipment. The Field Service Technician may also supervise and instruct personnel at customer sites in setting up equipment, as well as training on proper maintenance and operation of Amada equipment.
ESSENTIAL FUNCTIONS:
- Complete all aspects of the installation and maintenance of Amada Stamping and Feedline systems:
- Perform on-site troubleshooting, repair and maintenance
- Installation and commissioning
- Follow up on any aspects outside of the normal scope of work with the proper departments to obtain customer satisfaction.
- Complete status (service) reports, expense reports every week, and technical documentation as needed.
- Maintain excellent customer relations to determine nature of the service or repair and follow through on customer issues.
- Maintain excellent coworker and manager relations.
- Read and interpret electrical schematics, blueprints, and technical manuals to perform complex repairs.
- Provide technical training on new equipment installations to customer employees.
- Complete other required internal paperwork (Urgent Parts Requests, Parts Removal Requests, Purchase Requisitions, etc.)
- Flexible hours and regular travel.
- Provide feedback to the manager on any machine and customer issues that require further action.
NON-ESSENTIAL FUNCTIONS:
- Promote service parts and preventative maintenance contracts.
- Demonstrate a commitment to an Injury-Free Environment by complying with all aspects of the corporate environmental, health, and safety program.
REPORTING RELATIONSHIP:
Area and Regional Service Managers
SUBORDINATE STAFF:
None
KNOWLEDGE:
This position requires technical and working knowledge of:
- Mechanical systems knowledge with hands-on experience repairing Press/Coil Feeding Systems (Feeders) highly preferred.
- Electrical systems
- Hydraulics and pneumatics
- Electrical/Electronic troubleshooting and installation techniques
- Experience troubleshooting PLCs (Omron, Mitsubishi, Allen-Bradley), motors, and drives.
- Bachelor's degree in Engineering/Electronics preferred, or an equivalent combination of education and practical experience, in a related discipline.
- 5+ years of field service experience in the Metal Stamping/Forming industry.
SKILLS:
- Ability to use hand tools, Volt/Ohm meter, and Oscilloscope.
- Working knowledge of computers and Windows OS.
- Excellent written and verbal communication.
- Excellent relational skills (with customers, coworkers (senior and junior), and management).
- Valid Drivers License and good driving record.
TRAVEL:
Extensive, routine travel, with overnight and weekend stays as needed. Domestic and International 75%.
MENTAL ABILITIES:
- Ability to work harmoniously with others.
- Ability to accept and follow instructions; able to follow the chain of command.
- Ability to support a positive, "can-do" attitude.
- Ability to work alone and with little supervision.
- Ability to take initiative, ownership, and be initiative-taking.
- Thorough and pays attention to detail. Takes an approach of doing a task correctly, not just "good enough".
- Able to redirect quickly if needed.
- I am motivated and have self-initiative.
WORKING CONDITIONS:
LIFTING: Average Weight: 50 lb. Frequency: Daily