Job Description: Service Technician
Oakland, CA
Direct Hire
Pay: $29-$31 hourly plus car allowance and cell phone
Position Summary
The Service Technician is responsible for diagnosing, repairing, installing, and maintaining printers, copiers, and multifunction equipment at customer locations. This position provides technical troubleshooting and customer support, manages an assigned service territory and inventory, and ensures equipment operates according to manufacturer specifications. The technician must demonstrate strong problem-solving skills, professionalism, and a commitment to customer satisfaction.
Essential Responsibilities
- Diagnose, troubleshoot, repair, install, and maintain printers, copiers, and multifunction equipment.
- Perform preventive maintenance and verify proper equipment operation following repairs.
- Respond to service calls promptly and manage assigned service requests efficiently.
- Interpret technical manuals, schematics, and wiring diagrams to identify and resolve equipment issues.
- Use diagnostic tools, hand tools, and electronic test equipment to perform repairs.
- Maintain trunk inventory, service parts, tools, and equipment.
- Complete accurate service reports, work orders, and parts usage documentation.
- Instruct customers on equipment operation, basic troubleshooting, and routine maintenance.
- Communicate effectively with customers, technicians, management, and technical support teams.
- Report recurring equipment issues, customer concerns, and service improvement opportunities.
- Follow company policies, manufacturer guidelines, customer requirements, and safety procedures.
Required Qualifications
- High school diploma or equivalent.
- Strong mechanical aptitude, troubleshooting, and problem-solving skills.
- Ability to interpret technical documentation, schematics, and wiring diagrams.
- Basic understanding of mechanical and electronic systems.
- Strong organizational, communication, and customer service skills.
- Ability to work independently, manage multiple priorities, and maintain accurate records.
- Basic computer skills and ability to use service management software.
- Valid driver's license and acceptable driving record, as required.
- Ability to travel within an assigned service territory and perform essential job functions, with reasonable accommodation where applicable.
Preferred Qualifications
- Associate degree, technical diploma, or certification in electronics, information technology, or a related field.
- Experience servicing printers, copiers, multifunction devices, or similar equipment.
- Knowledge of preventive maintenance, equipment installation, and component replacement.
- Basic understanding of networking and printer connectivity.
- Manufacturer-specific training or technical certifications.
Physical Requirements and Work Environment
- Ability to lift, carry, and move equipment, parts, and tools as required.
- Ability to stand, walk, bend, reach, and use hand tools throughout the workday.
- Willingness to drive between customer locations and work in offices, warehouses, and commercial environments.
- Ability to follow established safety procedures, customer site requirements, and company vehicle policies.
#DHIR26