Field Service Representative Ecolab Inc.
Marshall, MI4 days ago
- $44,200–$55,200 Per Year
Highlights
Join WOW! as a Field Service Technician and help connect customers to the internet, entertainment, and communication services they rely on every day. As a Field Service Technician, you'll work in assigned neighborhoods to install, maintain, and troubleshoot WOW! internet, phone, and video services.
Numbers & Facts
| Location | Potterville, Michigan |
Description
Field Service Technician
Power Up Your Career-New Competitive Pay Rate!
Ready to build a career where no two days are the same? Join WOW! as a Field Service Technician and help connect customers to the internet, entertainment, and communication services they rely on every day.
This is a hands-on, customer-facing role for someone who enjoys solving problems, working independently, and being out in the field instead of behind a desk. You'll install and troubleshoot services, educate customers, and help deliver the reliable experience WOW! is known for.
Why You'll Love Working at WOW!
What You'll Do
As a Field Service Technician, you'll work in assigned neighborhoods to install, maintain, and troubleshoot WOW! internet, phone, and video services. Your responsibilities will include:
What You'll Bring
Physical Requirements and Working Conditions
This is an active, hands-on position performed indoors and outdoors in a variety of environments. You must be able to:
Power Up Your Career-New Competitive Pay Rate!
Ready to build a career where no two days are the same? Join WOW! as a Field Service Technician and help connect customers to the internet, entertainment, and communication services they rely on every day.
This is a hands-on, customer-facing role for someone who enjoys solving problems, working independently, and being out in the field instead of behind a desk. You'll install and troubleshoot services, educate customers, and help deliver the reliable experience WOW! is known for.
Why You'll Love Working at WOW!
- Performance bonuses that reward your contributions
- Comprehensive benefits, including medical, dental, and vision coverage
- 401(k) with company match
- Paid time off and paid holidays
- Tuition reimbursement
- Employee broadband discounts for employees living in a WOW! service area
- Company-provided tools and professional uniforms
- Career growth opportunities with a growing organization
What You'll Do
As a Field Service Technician, you'll work in assigned neighborhoods to install, maintain, and troubleshoot WOW! internet, phone, and video services. Your responsibilities will include:
- Completing new installations, reconnections, disconnections, upgrades, downgrades, and service changes
- Installing and relocating outlets, modems, converters, wiring, and related equipment
- Troubleshooting service issues from the customer's equipment to the network tap
- Testing, maintaining, splicing, repairing, and replacing coaxial cable and related components
- Performing network troubleshooting, including ping tests, traceroutes, and speed tests
- Checking signal levels, picture quality, voltage, and system performance
- Identifying and correcting causes of signal degradation or service interruptions
- Educating customers on how to properly use their equipment and services
- Monitoring and repairing system, drop, and in-home signal leakage
- Maintaining system security by securing unused ports, drops, and pedestals
- Completing work orders, service records, logs, and reports
- Maintaining assigned tools, equipment, inventory, and company vehicle
- Following WOW!, FCC, NESC, and OSHA safety and technical standards
- Delivering friendly, professional, and dependable customer service
- Supporting and training other employees when needed
- Completing other duties as assigned
What You'll Bring
- Strong customer service and communication skills, including the ability to explain technical information in an easy-to-understand way
- The ability to work independently, manage priorities, and respond to time-sensitive issues
- Comfort using hand tools, testing equipment, and mobile applications
- The ability to accurately maintain records, work orders, and service documentation
- The ability to read maps and navigate assigned service areas
- Availability to work a flexible schedule, including evenings, weekends, and on-call shifts
- A valid driver's license and a good driving record
- Experience using signal level meters, volt-OHM meters, spectrum analyzers, or similar testing equipment is helpful.
Physical Requirements and Working Conditions
This is an active, hands-on position performed indoors and outdoors in a variety of environments. You must be able to:
- Stand and walk for extended periods across different types of terrain
- Work outdoors in varying weather conditions and temperatures
- Carry, climb, and safely operate an extension ladder approximately 28 feet long and weighing up to 75 pounds
- Lift and carry up to 90 pounds
- Work at elevated heights, including roofs and utility poles
- Work in tight or poorly ventilated spaces, including attics and crawl spaces
- Bend, twist, kneel, crouch, crawl, reach, push, pull, and grasp
- Safely use drills, hammers, wrenches, screwdrivers, and other hand tools
- Work with small components and distinguish between different wire sizes and colors
- Use close and peripheral vi
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