Field Service Technician

Job Title: Field Service Technician

Job Description

The Field Service Technician travels extensively across the United States to support customers with installation, service, repair, and light commissioning of robotic and automated packaging systems. This role focuses on troubleshooting Rockwell/Allen Bradley PLCs and Fanuc robotics, making code edits and adjustments, and resolving issues on robotic palletizers, case packing equipment, and other large industrial automation systems. The technician typically travels heavily during the week and is home most weekends, and may live anywhere in the U.S. while providing on-site support nationwide.

Responsibilities

• Travel approximately 80% or more of the time across the U.S. to perform on-site service and support for automation and robotic systems.
• Install new robotic and automated systems, including palletizing, case packing, and material handling equipment.
• Perform troubleshooting and repair of robotic palletizers, case packing equipment, and other large industrial automated machinery.
• Diagnose and resolve issues with Rockwell/Allen Bradley PLCs and Fanuc robotics, including controls, programming, and hardware.
• Read, interpret, and understand existing PLC and robotic code to identify problems and determine where issues may be occurring.
• Make edits, changes, and touch-ups to PLC and robotics code to improve performance and correct faults.
• Conduct mechanical, electrical, pneumatic, and hydraulic troubleshooting and repairs on automation systems.
• Perform preventive maintenance on robotic and industrial equipment to reduce downtime and extend equipment life.
• Support small commissioning efforts for new systems, ensuring proper startup, configuration, and functionality.
• Collaborate with customers on-site to understand equipment issues, explain findings, and provide clear guidance on system operation.
• Document service activities, repairs, and programming changes accurately and thoroughly after each visit.
• Use company-provided resources to schedule travel, lodging, and transportation in accordance with established guidelines.
• Maintain a professional presence at customer facilities and represent the organization positively while working independently in the field.

Essential Skills

• 5+ years of field service experience working on industrial or automated equipment.
• 5+ years of experience troubleshooting and repairing robotic and industrial automated equipment.
• 5+ years of experience with Allen Bradley PLC programming, including reading, editing, and troubleshooting PLC code.
• 5+ years of experience with Fanuc robotics, including Fanuc controls and Fanuc programming.
• Strong proficiency in PLC troubleshooting, PLC control, and working with various PLCs within automation systems.
• Hands-on experience with robotics and robotic palletizers, case packing equipment, and large industrial machinery.
• Solid electrical troubleshooting skills for industrial automation and control systems.
• Mechanical aptitude with the ability to diagnose and repair mechanical issues on automated equipment.
• Experience working with pneumatics and hydraulics in an industrial setting.
• Demonstrated ability to perform field service work independently, including travel, on-site diagnostics, and customer interaction.
• Ability to read and interpret technical documentation, schematics, and programming logic for controls and robotics.
• Strong troubleshooting mindset with the ability to quickly identify root causes and implement effective solutions.

Additional Skills & Qualifications

• Experience with controls programming for automation systems.
• Experience in automation systems and integrated packaging or end-of-line automation.
• Familiarity with vision inspection and verification systems used in automated production environments.
• Exposure to direct food-handling automation and autonomous vehicle/material movement solutions.
• Comfort working with a variety of robotic case packing and palletizing systems.
• Strong communication skills for explaining technical issues and solutions to customers on-site.
• Ability to manage extensive travel schedules and work autonomously in the field.
• Organized and detail-oriented approach to documentation and reporting of service activities.

Work Environment

This role is primarily field-based and involves heavy travel across the United States, typically during the week, with most weekends spent at home. The technician may live anywhere in the U.S. and uses company-provided resources, including a credit card, for booking flights, rental cars, lodging, and fuel. Travel-related meals are supported with a daily per diem based on standard guidelines, including adjusted rates for first and last travel days. On-site work takes place in manufacturing and industrial facilities that use advanced robotics and automation to increase throughput, reduce labor dependence, improve consistency, and optimize production lines. Typical systems include robotic case packing, palletizing systems, vision inspection and verification systems, direct food-handling automation, autonomous vehicle and material movement solutions, and fully integrated packaging lines and end-of-line automation systems. The environment is hands-on, technical, and fast-paced, with frequent interaction with complex mechanical, electrical, pneumatic, hydraulic, and control technologies.

Job Type & Location

This is a Contract to Hire position based out of Monroe, WI.

Pay and Benefits

The pay range for this position is $40.00 - $52.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Sep 16, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.