Job Title: Customer Engineer, Field Service Technician
Job Location: Minneapolis - MN
Job Type: 6 Months Contract (potential to convert or hire)
Job Description
- As a Field Service Technician, you will: represent the brand, problem-solve at a basic module (FRU) level, organize and plan your time effectively, and know when and to whom to escalate issues. You will also apply knowledge of routine work-area procedures, complete standardized activities, and resolve task-related problems in straightforward situations, with an emphasis on manual skills.
Here are some of the tasks that our field service technicians do each day:
- Perform minor maintenance, repairs, and component replacement at the module level.
- Maintains parts inventory and related records.
- Provides status reports throughout the service repair.
- Diagnose problems based on the information provided in the call and through the error logs on the ATM.
- Responsible for ownership of customer issues until resolution according to SLA agreements.
- Practices security safety procedures when working with ATM's and or within a financial institution.
- Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required.
The Field Service Technician position may require the following:
- May require bending/squatting, walking/standing /sitting for prolonged periods.
- May require prolonged travel based on your service area.
- Carry and or lift a tool kit/parts of varying weights (1- 50 lbs.)
- You may be dispatched daily on a call-by-call basis or have a daily schedule.
- You may be required to work on rotating shifts, nights, and or weekends.
- High School Diploma or equivalent 0-1 years of related experience.
- A smart phone to receive work orders on and access support documentation. Android or iPhone.
- Have basic tools: Tools are not supplied. #1 and #2 flathead and philips screw drivers are most common
Required Availability, Experience, and Skillset:
- Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call.
- Must have a high level of personal integrity and work well with minimal supervision.
- Must have Basic Electrical and Mechanical aptitude, skillset, and knowledge.
- Must have good problem-solving skills, be able to pick up new skills quickly, and work well under pressure.