From keeping our facilities running smoothly to working in assigned neighborhoods each day, our Field Operations teams work with their hands to connect our customers to the people and entertainment that matters most to them. Tech That Works: Our broadband first strategy means you'll be providing a product people want, reliable, high-speed internet with a growing reputation for quality at the best value.
Numbers & Facts
Location
Madison Heights, Michigan
Description
WOW! is currently hiring a Field Service Technician!
From keeping our facilities running smoothly to working in assigned neighborhoods each day, our Field Operations teams work with their hands to connect our customers to the people and entertainment that matters most to them. Working in Field Services with WOW! allows you all the benefits of working in a great company, without being stuck behind a desk.
Why You'll Thrive Here
NEW HOURLY Pay Rate: $21.50.00/hour-$26.50.00/hr. (based on experience)
Perks: Performance bonuses, health benefits, 401k+match, PTO, paid holidays, tuition reimbursement, broadband discounts (residing in service area), tools, professional uniform, and more!
Career Growth: We're expanding fast, and we invest in our people.
Supportive Leadership: Your supervisor won't leave you on your own; they'll be supporting you, mentoring, motivating, and helping you win!
Exciting Culture: Fast-moving. Collaborative. Winning. Our people love what they do, and it shows.
Tech That Works: Our broadband first strategy means you'll be providing a product people want, reliable, high-speed internet with a growing reputation for quality at the best value.
All YOU need is:
Able to interact with customers to present technical information to a non-technical audience
Able to work independently
Able to accurately measure distances using tapes and other measuring devices
Able to use assigned test equipment including but not limited to signal level meter (SLM) and volt OHM meter.
Able to accurately maintain records, logs, reports, work orders, etc.
Able to operate handheld Field Service Tool application
Able to handle escalations and time-critical issues
Able to read street maps
Able to work flexible hours as required, including evenings, weekends and on-call shifts
Must have a valid driver's license and good driving record
What you'll be doing:
Perform new connects, reconnects, disconnects, upgrades, downgrades and change-of-service, for phone, internet or video services
Install and relocate outlets
Install or remove converters and cable modems
Install interior and exterior wiring
Connect peripheral equipment
Train customers on proper use of equipment
Monitor, repair and record system, drop, and in-house leakage
Assure proper signal levels and picture quality
Identify causes of picture and/or signal degradation
Troubleshoot from consumer device to tap
Troubleshoot, repair and replace components from tap to consumer device
Assure system security by terminating unused ports and tag drops and locking pedestals
Take voltage measurements
Understand/apply FCC and NESC technical standards
Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW standards)
Provide superior customer service & maintain professional appearance/behavior at all times
Complete all tasks to WOW! quality standards
Maintain excellent attendance
Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance
Replaces defective/damaged tap plates and installs new taps
Tests, maintains, splices, repairs and replaces coax cable.
Tests coax cable using signal level meters, volt-OHM meters, spectrum analyzers and compares findings with documentation.
Performs network troubleshooting including ping test, trace routes and speed test.
Other duties as assigned - which may include training other employees
Physical Demands/Working Conditions:
Ability to work while standing most of the time and walk or work over all types of terrain, in all types of weather
Ability to carry tools and equipment
Ability to work in tight spaces while bending, twisting and reaching
Ability to carry, climb and operate extension ladder (approx. 28' & 75lbs)
Ability to differentiate between different sizes and colors of wires
Ability to perform work in elevated places (i.e., roofs and utility poles)
Ability to use drills, hammers, wrenches, screwdrivers and other hand tools
Ability to work with small components
Ability to use close vision, peripheral vision and adjust focus
Ability to work in poorly vented areas such as attics, in extreme temperatures