Description
The Lead Technician oversees a team of Field Service Technicians and ensures work is completed safely, accurately, and on time. This position combines hands-on technical work with leadership responsibilities, including assigning tasks, troubleshooting complex issues, training team members, and maintaining strong client relationships.
Why Employees Choose AGRA
- Starting pay: $30+/hour, based on experience
- $50 Per Diem & company paid hotel stays
- Health insurance with no deductible and simple copays
- Free primary care through Anovia Health
- Year-round work with no seasonal layoffs
- 401(k) with company match and immediate vesting
- Company-paid dental, vision, life insurance, long-term disability, and Employee Assistance Program
- Paid time off available after 90 days
- Paid holidays
- Tuition reimbursement
- Safety toe boot and prescription safety glasses reimbursement
- Opportunities to advance
Key Responsibilities
- Lead and support Field Service Technicians during service, maintenance, and repair work.
- Ensure all work is completed safely and follows company and customer requirements.
- Assign daily tasks and help coordinate workloads for team members.
- Provide technical guidance and assist with complex troubleshooting and repairs.
- Complete and maintain accurate service reports, work orders, and maintenance records.
- Communicate project updates, issues, and solutions with customers, supervisors, and plant personnel.
- Promote a strong safety culture and commitment to quality workmanship.
- Train, coach, and mentor technicians to support skill development and performance.
- Travel to customer sites as needed.
Supervisory Responsibilities
- Supervise Technician I, II, and III team members.
- Train employees and support their professional development.
- Plan, assign, and direct work activities.
- Evaluate performance and provide feedback.
- Address employee concerns and help resolve workplace issues.
Qualifications
- Proven experience in troubleshooting and repairing complex technical systems.
- Strong leadership, coaching, and mentoring skills.
- Excellent problem-solving and communication abilities.
- Strong attention to detail and commitment to quality work.
- Ability to work independently and lead a team in the field.
- Valid driver's license with an acceptable driving record.
- Ability to travel to customer locations as required.
AGRA is an Equal Opportunity Employer