| Location | Longview, WA |
Location: Longview, WA
Work Arrangement: 100% Onsite No Remote Work
Experience: Minimum 3 years
Seeking an experienced Field Service Technician to provide onsite IT support, hardware troubleshooting, end-user assistance, and IMACD services (Install, Move, Add, Change, Dispose) for desktops, laptops, mobile devices, printers, and other IT equipment.
Troubleshoot and resolve hardware, software, operating system, network, and end-user IT issues.
Perform IMACD activities, including equipment installation, relocation, configuration, upgrades, and disposal.
Image and reimage Windows desktops and laptops using tools such as SCCM or Ghost.
Install and configure Windows, Microsoft Office, O365, printers, phones, tablets, and peripherals.
Support Microsoft Active Directory, Group Policy (GPO), SCCM, remote desktop, and encryption troubleshooting.
Maintain IT asset inventories, documentation, tickets, and knowledge articles using ServiceNow.
Coordinate equipment deliveries, site visits, cabling, scheduling, and third-party vendors.
Follow ESD safety procedures and ensure minimal business disruption during equipment changes.
Provide excellent customer service and maintain professional communication with end users.
Minimum 3 years of relevant IT field service or desktop support experience.
Hands-on experience with IMACD, asset management, hardware troubleshooting, and Windows imaging.
Strong knowledge of Windows OS, Microsoft Office, Outlook/Exchange, O365, Active Directory, GPO, and SCCM.
Experience supporting desktops, laptops, tablets, smartphones, printers, desk phones, and video conferencing equipment.
Familiarity with ServiceNow ticketing and remote support tools.
Strong troubleshooting, documentation, communication, and customer service skills.
Ability to lift and carry equipment weighing up to 50 lbs and safely transport IT equipment.
A+ Hardware certification preferred. Microsoft, ITIL, and CCNA certifications are desirable.
Mac OS knowledge and experience with enterprise printing and hard drive encryption are preferred.
Must work onsite daily; no work-from-home option.
Must be available for on-call support from 5:00 PM to 8:00 AM, including weekends and public holidays, for P1/P2 incidents or scheduled activities. Overtime will be covered.
Must be willing to travel to nearby sites as needed; mileage will be covered.
Must be able to follow established procedures, validate service requests, coordinate changes, and document completed work.