Position Summary
- This position of Service Technician reports to the Field Service Supervisor.
- The Service Technician will Service, Maintain and Repair Shredding Systems and associated equipment at customer locations as scheduled by the Service Supervisor or designate.
- The Service Technician, as required, will develop existing clients and help solicit new clients in his/her assigned region or area in support of their Manager.
- The Service Technician is required to complete all necessary documentation supporting the service visit and submit a copy of the Service Report to the customer and his reporting office.
- The Tech will also report any and all timesheets and expense sheets to his Supervisor in a timely manner.
- The Service Technician is responsible for all tools and equipment assigned to them such as but not limited to: Service Vehicle, Service Tools, Stock, Laptop Computer, Cell Phone and Supporting Office Supplies as assigned.
Key Responsibilities
- Equipment installation, startup and training at customer locations
- Work to acceptable service standards
- Adhere to ISO 9000 based quality procedures and work instructions
- Write technical service reports
- Follow written and verbal instructions
- Maintain accurate timesheet and expense records and submit to Supervisor as required
- MDS/Industrial/3R assembly work as required
- Regular Maintenance on Service Vehicle
- Responsible for maintenance parts stock level and accuracy
- Responsible for tools on service vehicle
- Responsible for all other tools to support his/her Service Work such as cell phones and laptop computers
Specific Skill, Ability and Knowledge
- Working knowledge with blueprints, pneumatic and hydraulic schematics
- Welding and rigging of heavy equipment
- Familiar with the use of measuring tools and safe operation of hand tools including grinders, drills, mechanical saws, sanders, buffers etc.
- Capable to fit and assemble mechanical, hydraulic and pneumatic components
- Capable to receive job specific training and train new employees
- Follow and adhere to Shred-Tech’s quality systems procedures and work instructions
- Know, understand and follow safe working and material handling practices
Other Requirements:
- Must be willing to travel extensively as well as internationally and carry cell phone as on call Service Technician
- Must hold a valid driver’s license. DZ license an asset
- Must hold or be able to obtain a Passport
- Must be able to travel as required
- Bilingual (English & Spanish) an asset
What We Offer
A Comprehensive Benefits Package that includes:
- Medical/Dental/Vision - with HSA (company provides yearly funding)
- Individual or Family Plans are available at affordable bi-weekly rates
- Company paid long & short-term disability
- 401K with competitive company match
- PTO
- Company Paid Life Insurance
Shred-Tech is an Equal Opportunity Employer. Qualified candidates will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.