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Field Service Technician/Customer Support

ProStaff Solutions

  • Richardson, Texas
  • 11 days ago

    Highlights

    The Technical Customer Service team is known for its exceptional customer service track record; the Technicians play a huge role in strengthening customer relationships through answering customer questions, repairing their product, identifying trends, and providing feedback to our Engineering group. The Field Service Technician primarily supports the hardware side of our traffic calming products (speed trailers, pole-mounted signs, and traffic data collectors).

    Numbers & Facts

    LocationRichardson, Texas
    IndustryStaffing/Employment Agencies
    Company Size100 to 499 employees
    Websitehttp://prostaffnj.com/

    Description

    ProStaff Workforce Solutions is seekingaField Service Technician/Customer Supportfor privately owned manufacturing company in Richardson, TX. If interested, we would be excited to connect and discuss this opportunity in more detail.

    Direct Hire
    Pay Rate: DoE
    Work Schedule: Monday through Friday - 8am-5pm
    Travel: 50% (local/domestic)  

    Job Overview:
    The Technical Customer Service team is known for its exceptional customer service track record; the Technicians play a huge role in strengthening customer relationships through answering customer questions, repairing their product, identifying trends, and providing feedback to our Engineering group.

    The Field Service Technician primarily supports the hardware side of our traffic calming products (speed trailers, pole-mounted signs, and traffic data collectors). The Field Repair Technician interacts with customer personnel both on-site and remotely. This role will require some local and domestic travel but it’s generally scheduled in advance (typically at least a week in advance for any trips requiring an overnight stay). You may also be required to work in outdoor environments, including hot and cold climates.

    Job Description:
    • Maintaining excellent customer service.
    • Scheduling and performing of field repairs
    • Repairing returned products down to the board level
    • Aiding customers in set-up, configuration and troubleshooting of devices
    • Supporting customers with Traffic Dynamics software
    • Reporting on repairs using proprietary software.
    • Documenting customer interactions through activity reports and completing field repair documentation to record repair activities in the company’s database
    • Interacting with all levels of personnel within an agency.
    • Other duties may be assigned.
    Essential Job Functions:
    • The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
    • The employee may be required to work in outdoor environments, including hot and cold climates.

    Requirements:
    • Minimum Associate degree or equivalent 3 years experience 
    • Minimum 1-3 years of field service experience.
    • Ability to interpret schematics
    • Strong organizational skills
    • Customer skills – Should be able to manage difficult or emotional customer situations and respond promptly to customer needs.
    • Strong time management skills
    • Ability to work independently with little supervision while on assignment
    • Ability to communicate and interact with all levels within an agency’s organization
    • Ability to present a driving record acceptable to insurer
    • Up to 50% domestic travel
    • Ability to embrace data-centric programs and apps (both computer and mobile device apps)
    • Strong computer experience in the Microsoft Office Suite
    • Ability to lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds

    Please visit us at https://www.prostaffworkforce.com/ to explore all opportunities.


    #IND2

    About Company

    ProStaff is unlike other staffing or recruiting agencies.

    We are a fast growing and successful agency that treats all its clients with a personal touch. Headquartered in South Amboy, ProStaff Solutions is a small group of industry experts—many hailing from larger agencies—who know their business well and enjoy working in a more hands-on and flexible environment, with attention to detail.We all pick up the phones, so it’s not unusual to get our executives on the line when you call. We want to be accessible and accountable to you.

    What makes us unique?
    Customer service and responsiveness are required of everyone who works at ProStaff. Our mission is to bring the right people to the right job every time. This is not easy, but it can be done.

    To accomplish this, we make the effort to learn about your needs and use a careful screening process before we do any introductions. We value your time. If we bring you the wrong candidates or send you to the wrong companies, we’re not doing our job.

    ProStaff can handle rush orders with skill, but we always understand our clients before proceeding. That’s why many people are loyal to us. We have worked with blue chip names such as Bed, Bath and Beyond and US Foods, as well as internet-based newcomers such as Blue Apron and Burlington Coat Factory.

    Underlying ProStaff’s success are these values:

    • Hard work
    • Integrity
    • Honesty
    • Helping the communities we serve

     

    When we uphold our values, ProStaff Solutions Maintains Its good name–which is of utmost importance to us. It’s the heart of our business.

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