Field Service Technician

Western Reserve Pure Water in Cleveland is searching for our next Field Service Technician. This position is ideal for someone who has mechanical aptitude and is looking to train for a lifelong career.  As the premium provider of drinking water and water treatment services for the greater part of a century, Hall’s Culligan continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service.

Build technical skills while supporting the water treatment needs of medical facilities, industrial operations, and commercial customers. Western Reserve Pure Water is hiring two dependable technicians who take pride in careful work, clear communication, and following through.

You will begin with water system disinfection, sanitization, and water testing at customer sites. We provide training, a company van for work-site travel, and ongoing development toward broader service technician responsibilities. Relevant experience is welcomed; direct water treatment experience is not required.

Why you’ll love working here:

• We offer a full-time schedule with open availability to work some nights and weekends.
• Pay rate starting at $25 -$30/hr. (based on experience.)
• You’ll receive paid time off (PTO) at a generous accrual rate.
• You’ll be eligible for a full benefits package, including a 401k with company match, following your introductory period.
• We’re a stable and growing family-oriented company who regularly offers career advancement opportunities.
• We believe in upskilling our employees and promoting from within.
• You’ll have the opportunity to utilize Culligan equipment in your home free of charge!

Work Schedule:

This is a 40-hour-per-week position with start times that vary around customer operations and site access. Weekday assignments may begin at 3 a.m., 5 p.m., or 7 p.m. Approximately two Sundays per month are required, with Sunday work starting by 4 a.m.

Sanitization visits typically take 4–6 hours, although some jobs are shorter or longer. Candidates must be able to accommodate early morning, evening, and Sunday assignments. We hope to develop greater schedule consistency over time, but a fixed daytime schedule is not currently available.

What you’ll do:

Installation and Service:

• Perform water system disinfection and sanitization using established procedures.
• Conduct water testing and accurately record results.
• Complete clear service notes and required paperwork.
• Keep customers and the service team informed about arrival times, progress, delays, and completion.
• Travel primarily throughout Cleveland, Akron, and Canton, with assignments beyond these areas as needed.
• Learn additional water treatment service skills through ongoing training.
• Install and service products and systems at both commercial and residential customer locations.
• Test and troubleshoot equipment to ensure proper functionality.
• Follow standard operating procedures (SOP’s) and safety protocols.

Customer Service:

• Interact with customers in a professional and courteous manner.
• Communicate effectively to explain installation processes and answers questions.

Technical Support:

• Provide technical support to customers during and after installations.
• Diagnose and resolve technical issues in a timely manner.

Training and Education:

• Train customers on the proper use and maintenance of installed products and systems.
• Provide basic technical guidance to customers.
• Aid and/or provide training to coworkers and other departments.

Documentation:

• Maintain accurate records of installations and troubleshooting steps, including pictures.

Safety:

• Operate service vehicles safely; adhere to safe driver policies and complete required vehicle inspections and maintenance.
• Load, unload, and secure service vehicles as required.

Where you’ll work:

Culligan Service Technicians spend much of their time traveling to their customers’ location and completing on-site installation – this means you should feel comfortable working in various environments including indoor and outdoor spaces, a variety of in-home conditions, as well as situations involving pets. While you’ll be traveling during working hours, you’ll be back at the dealership by the end of your day. You may be required to work in tight spaces such as crawl spaces. This role is physically demanding and requires the Technician to stand, kneel, bend, crawl, and lift heavy equipment up to 100lbs regularly.

Who should apply:

The personal attributes that will set you apart in our hiring process include integrity and accountability – our Technicians must be honest, trustworthy, and willing to take complete ownership over their role. We expect you to be punctual and reliable as our customers rely on timely, consistent service and installation. Effective communication and attention to detail will be key in this role given the need to manage customer information and paperwork for correctness, as well as efficiently communicate with customers, managers, and team members. The Service Technician should be comfortable quickly adapting to changing circumstances, adjusting to different tasks and working conditions, as well as committing to ongoing learning to stay updated on industry trends, new technologies, and best practices.

Technically speaking, the ideal candidate for this role will be highly customer oriented, comfortable managing their time and solving problems, and committed to following SOP’s. Proficiency in using hand tools and basic power tools is of the utmost important in this position.

Your qualifications:

• Reliable attendance and punctuality, including for unusual start times.
• Attention to detail and a consistent approach to following procedures.
• Strong communication and accurate, timely documentation.
• A willingness to learn and grow into broader technical service work.
• Must maintain a valid Driver’s License with no restrictions or limitations.
• Must be at least 18 years of age or older, and must be able to successfully pass, and maintain, an acceptable driving record check to be insurable by the company to operate a company vehicle.
• Must be able to safely operate a commercial vehicle daily for approximately 8-10 hours.
• Must be able to successfully pass criminal background check and drug screening checks, as well as any ongoing screenings per company requirements.
• Must remain physically capable, with or without reasonable accommodation, of performing the duties required of this position.