Field Service Technician

Field Service Technician

Location: Clayton, NC (Serving the Raleigh-Durham Area)
Employment Type: Full-Time

About the Organization

Our client is a well-established electrical services company dedicated to providing reliable, high-quality electrical solutions to residential and commercial customers throughout the Triangle region and surrounding communities.

The organization has built a strong reputation through its commitment to integrity, professional workmanship, safety, and exceptional customer service. The company believes in doing the job right the first time, building trust with customers, and creating a positive work environment where skilled technicians are valued and supported.

With a focus on employee growth, competitive compensation, and long-term career development, the organization provides experienced electricians with the resources, tools, and support needed to succeed in a field service environment.

Position Overview

We are seeking an experienced Field Service Technician Residential Electrician to provide residential electrical services throughout the Raleigh-Durham area.

The ideal candidate will have strong troubleshooting skills, residential electrical experience, and the ability to work independently while delivering excellent customer service. This position is well suited for an electrician who enjoys hands-on field work, customer interaction, and the freedom to manage daily service assignments independently.

Technicians will travel directly from home to job sites, assess customer electrical needs, provide repair recommendations, and complete electrical work safely and efficiently.

Key Responsibilities

• Diagnose, troubleshoot, and repair residential electrical systems.
• Evaluate homeowners electrical needs and recommend appropriate solutions.
• Perform electrical repairs, upgrades, installations, and maintenance.
• Ensure all work complies with residential electrical codes and safety standards.
• Meet with homeowners, explain findings, and present clear service options.
• Complete approximately 3 4 residential service calls per day.
• Coordinate daily assignments with the dispatch team.
• Maintain accurate documentation of completed work, materials used, and service activities.
• Provide professional customer service and maintain high customer satisfaction.
• Travel directly from home to assigned job sites without requiring daily office visits.

Required Qualifications

• Minimum 4 years of residential electrical service experience preferred.
• Valid driver s license required.
• Strong knowledge of residential electrical codes and standards.
• Proven troubleshooting and diagnostic abilities.
• Experience independently performing electrical repairs, installations, and service calls.
• Strong communication skills with the ability to interact professionally with homeowners.
• Ability to work independently and manage multiple service assignments efficiently.

Work Environment

• Full-time Monday through Friday schedule.
• Home-to-jobsite dispatch model.
• Service territory covering the Raleigh-Durham area.
• Independent field work supported by a responsive dispatch team.
• Opportunity for career growth within a growing electrical services organization.

Compensation & Benefits

Compensation: $80,000 $100,000 annually + commission opportunities

Benefits include:

• Bonus structure.
• Company vehicle.
• Company-provided phone.
• Health insurance.
• Dental and vision insurance.
• Life insurance.
• Short-term and long-term disability coverage.
• Paid Time Off (PTO).
• 8 paid holidays.
• Flexible scheduling.
• Education assistance.
• Employee Assistance Program.
• Company-provided uniforms.
• Career advancement opportunities.