Be the face of great service. As a Field Service Technician, you'll keep customers running and coming back, solving problems on-site, working independently, and delivering fast, high-quality results. Your work directly strengthens customer relationships and drives the company's success.
KEY RESPONSIBILITIES:
- Provide service and customer support during field visits or dispatches.
- Deliver service and support to internal and external customers via phone support.
- Manage on site installation, repair, maintenance and testing.
- Diagnose errors or technical problems and determine proper solutions.
- Produce timely and detailed service reports.
- Meet and maintain KPI goals as set to meet customers' expectations.
- Comprehend customer requirements and make appropriate recommendations, briefings and training.
- Build positive relationships with customers.
- Learn and develop customer support and technical skills necessary to perform high quality maintenance and triage repair.
- Provide quotes in a timely and detailed manner.
- Perform repairs, preventive maintenance and triage repair.
- Observe safety precautions as required in designated areas and customer sites.
Education/Training/Experience:
- Associate's degree in a technical field
- Ability to work flexible shifts and to adapt to changing work schedules
- Familiarity with Windows Operating Systems
- Excellent communication and organizational skills
- Ability to work independently or as part of a team
- Must have a valid driver's license
Travel Requirements - 50% In-house, 45% Regional Day Trips, 5% Overnight.
Must possess or be able to obtain a US Passport.
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