Field Service Technician

Field Service Technician | Join us | Saint-Gobain

• Contact
• Saint-Gobain in the world

Select your language

English

Chinese, SimplifiedCzechDanishDutchEnglishFinnishFrenchGermanItalianJapaneseLatin American SpanishPolishPortuguese, BrazilPortuguese, PortugalRomanianRussianSpanishUkrainian

Chinese, Simplified Czech Danish Dutch English Finnish French German Italian Japanese Latin American Spanish Polish Portuguese, Brazil Portuguese, Portugal Romanian Russian Spanish Ukrainian

Dark Mode

• Magazine
• Group
• Solutions
• Finance
• Careers
• Media

Back to jobs list

Posting date : 09/23/2026

Image

Reference : USA15633

Field Service Technician

United States, Georgia, Remote

• Permanent / Regular

• Technical Production

• Remote

Apply

Why do we need you ?

The Field Service Technician serves as the primary technical resource for customers within the assigned territory, providing installation, maintenance, troubleshooting, and repair support for equipment and systems. This position is home-based and requires extensive travel to customer sites, where the technician will operate independently and represent the company professionally.

The role involves regular interaction with plant management, batch plant operators, mixer truck drivers, maintenance teams, and other customer personnel. Approximately 80% of working time will be spent independently at customer locations. Flexibility is essential, as service visits may occur during early morning, evening, overnight, or emergency response situations.

Installation, Maintenance & Repair

• Install, commission, calibrate, maintain, troubleshoot, and repair admixture dispensing equipment.
• Perform preventive and scheduled maintenance to ensure optimal equipment performance and reliability.
• Respond to service requests and emergency repair situations in a timely manner.
• Analyze system performance data and identify equipment or operational issues.
• Develop and implement solutions to resolve technical problems while coordinating with internal support teams as needed.
• Serve as the primary local technical contact for customers, ensuring effective communication and issue resolution.

Customer Relationship Management

• Build and maintain strong professional relationships with customers.
• Partner with Sales Representatives to support customer retention and business growth initiatives.
• Deliver exceptional customer service while representing the company in a professional and customer-focused manner.
• Understand customer needs and contribute to achieving high levels of customer satisfaction.

Service Planning & Scheduling

• Independently manage and prioritize service activities, including daily, weekly, and monthly schedules.
• Assess customer requirements, diagnose issues, and coordinate service visits efficiently.
• Maintain responsiveness to customer inquiries and technical support requests.
• Provide on-site technical assistance and ensure equipment is functioning properly and safely.
• Effectively manage response times in alignment with customer expectations and service agreements.

Service Administration & Reporting

• Maintain accurate service records and documentation using company systems.
• Coordinate equipment ordering, parts inventory replenishment, and warehouse restocking activities.
• Complete expense reporting, preventive maintenance documentation, and calibration schedules.
• Utilize CRM and service management systems to track customer interactions, service activities, labor time, parts usage, and associated costs.
• Demonstrate responsible stewardship of company resources while managing expenses effectively.

Safety & Continuous Improvement

• Complete all required safety training and comply with company and customer site safety policies and procedures.
• Develop and maintain a strong understanding of concrete production operations and industry practices.
• Identify opportunities to improve equipment reliability, service efficiency, and customer experience.
• Collaborate with Engineering and R&D teams by providing field feedback, supporting product improvements, and assisting with testing and evaluation of new technologies.
• Perform other duties and special projects as assigned.

Is this job for you ?

Education

• High school diploma or equivalent required.

Experience

• 4 to 7 years of relevant technical experience required. Applicable education, military training, or equivalent mechanical/engineering training may be substituted on a year-for-year basis (1 year of education = 1 year of experience).
• Experience in field service, maintenance, troubleshooting, or related technical support environments preferred.

Knowledge, Skills & Abilities

• Working knowledge of computer system configuration, mechanical systems, pneumatic systems, 12/24V DC electrical systems, and hydraulic principles.
• Strong electro-mechanical troubleshooting and diagnostic skills.
• Ability to quickly learn new technologies, equipment, and processes.
• Excellent verbal and written communication skills with the ability to effectively interact with customers and internal teams.
• Highly organized with strong attention to detail, including accurate recordkeeping and documentation.
• Demonstrated problem-solving and customer service skills.
• Proficiency with hand tools, power tools, meters, gauges, and other diagnostic equipment.
• Knowledge of the Ready-Mix Concrete industry is a plus.

Physical & Travel Requirements

• Ability to lift up to 50 pounds.
• Ability to wear a respirator and comply with company facial hair requirements for respirator users.
• Must meet DOT requirements for a Non-CDL commercial motor vehicle driver, including medical certification, drug screening, background check, and driving record review.
• Willingness to work flexible hours and travel overnight as needed.
• Ability to respond to short-notice project assignments and emergency service calls.

#LI-KC1

A little more about us

About Chryso, Inc

Chryso is a leading global designer and manufacturer of high quality concrete admixture thanks to a strong commitment to research and innovation, coupled with adherence to the strictest manufacturing standards in the industry. Our admixtures are engineered to optimize the performance of our customers' specific concrete materials in a way that will maximize user satisfaction and economy. In addition, Chryso delivers significant added value and support to its clients, which includes assistance with client inventory control and prompt product deliveries.

For more information, visit Chryso's website at www.chryso.com

Legal Statement

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state's Pay Transparency laws to the SGNA HR Compliance team at SGNA_HR_Compliance@saint-gobain.com.

Benefits in joining us

Certain locations require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees' wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the national pay range for this position which is $53,500 to $82,500 per year. However, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 8% of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is $55,700 to $86,400. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.

Saint-Gobain is committed to helping you and your family be well in all aspects of your life. Be Well. Be You brings together inclusive programs and meaningful resources to support all aspects of your physical, emotional, financial, and social well-being. Employees have the flexibility to choose the benefits that best fit their individual needs.

Health and Well-being - Supporting your wellbeing, to thrive in life and work.

Medical, Prescription Drug, Vision, and Dental Insurance

Healthcare Saving Account and Flexible Spending Account options

LiveWell Wellness Program

Employee Assistance Program (EAP)

Paid Time Off and Paid Parental Leave

Retirement and Protection - Helping to make the future life you want a reality.

401(k) with Company Match, Retirement Accumulation Plan (RAP) Cash Balance Pension Plan

Company-provided Life Insurance, AD&D, Short-Term Disability

Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness

Accident Insurance

Additional Benefits - Helping shape the experience and impact you want

Commuter Benefits

Group Legal

Identity Theft Protection

Auto and Home Insurance

Pet Insurance and Discounts

Back-up Child and Elder Care

PerkSpot Employee Discount Program

Volunteer Day

×

Which country of the group are you interested in ?

Country

Country

Royaume-UniItaliePologneEspagneMiddle EastPortugalRomaniaPérouArgentineChiliSwitzerlandGermanyAustriaFinlandDanemarkBrazil

Country Royaume-Uni Italie Pologne Espagne Middle East Portugal Romania Pérou Argentine Chili Switzerland Germany Austria Finland Danemark Brazil

Apply

We use cookies in order to improve site performance, offer you a better browsing experience and enable you to easily share content. Cookies are pieces of information stored on your computer in simple text files which our server can read and record. These files do not contain any sensitive information. By continuing to browse our site, you agree to the use of cookies. Find out more and change your cookies parameters by clicking here.

x

Cookies Button

We respect your privacy

Compagnie de Saint-Gobain and selected third-parties use cookies or similar technologies. They allow access to information such as the characteristics of your terminal or certain personal data (IP addresses, navigation data on the Saint-Gobain site, etc.) for the following purposes : analysis and improvement of the user experience and/or our offer of content, products and services; audience measurement and analysis; interactions with social networks; display of advertising and personalized content. For audience measurement and analysis, your cookie IDs, IP addresses and terminal identification numbers may be transferred to the United States.

You can accept cookies by clicking "Accept All" or decline them by clicking "Decline All". You may freely give or withdraw your consent at any time by clicking on "Cookies Settings". If you click on "Decline All" only the cookies strictly necessary for the proper functioning of the site will be used.

For more information, please see ourCookie Policy Page

Allow All

Decline All

Cookies Settings

Privacy Preference Center

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. For audience measurement and analysis, your cookie IDs, IP addresses and terminal identification numbers may be transferred to the United States.

More information

Allow All

Manage Consent Preferences

Functional Cookies

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Cookies Details

Performance & Analytics Cookies

Performance & Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Cookies Details

Social Media and Marketing Cookies

Social Media and Marketing Cookies

These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.

Cookies Details

Targeting Cookies

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Cookies Details

Strictly Necessary Cookies

Always Active

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Cookies Details

Targeted Advertising

Targeted Advertising

These cookies may be set within our website by our advertising partners. They may be used by these companies to profile your interests and serve you relevant advertisements on other websites. They do not store personal data directly, but are based on the unique identification of your browser and Internet device. If you do not allow these cookies, your advertising will be less targeted.

Cookies Details

Back Button

Back

Search Icon

Filter Icon

Clear

checkbox label label

Apply Cancel

Consent Leg.Interest

checkbox label label

checkbox label label

checkbox label label

• View Cookies
• Name

cookie name

Reject All Confirm My Choices