Field Service Technician

Key Obsessions: 

• Provide the Aagard experience 
  • Ensure the Aagard machine is the best machine in the plant. 
  • Deliver a user-friendly machine (operator’s favorite!). 
  • Conduct top-tier training. 
  • Deliver a superior customer experience that surpasses expectations. 

• Successful new machine/retro builds ITS (Install, Test, and Support) 
  • Test and assemble machines, ensuring project success. 
  • Ensure concise and timely communication between Aagard and customers.  
  • Provide quality assurance for retrofit and warranty assemblies. 
  • Conduct quality audits on full machines. 

• Customer Relations 
  • Build trust and maintain strong relationships by representing Aagard with professionalism and integrity. 
  • Serve as a highly skilled, solution-focused technician who customers enjoy working with. 
  • Identify and communicate retrofit opportunities that enhance machine performance and customer value. 
  • Conduct service contracts and provide ongoing support to ensure long-term customer satisfaction. 

Knowledge and Experience: 

• Associate’s degree in Mechanical Technology, Mechanical Drafting, Mechatronics, Robotics, or related field plus 2 years of related experience or equivalent combination of education and/or experience 

• Ability to view and understand CAD drawings and experience with Microsoft products 

• Understanding of mechanical and electrical principles 

• Ability to seek training that is needed to be travel ready and have an interest in machine controls. 

• Experience or training with PCs, Servos, PLCs preferred 

• Knowledge of blueprint reading, hydraulics, pneumatics, electronics, and use of correct terminology 

• Ability to view and understand CAD drawings and experience with Microsoft products 

• Strong customer service skills, conscientious of meeting and exceeding customer needs and specifications 

• Ability to operate small hand tools, forklifts and the proper use of measuring instruments 

• Confidence and ability to communicate professionally with internal and external customers verbally and in writing 

• Strong prioritization, time management, organization, proactive decision-making, and attention to detail 

• Ability to walk or stand up to 100 percent of the time 

• Ability to lift up to 50 lbs., stoop, kneel, crouch, crawl, or climb 
• Willing and able to travel domestically and internationally up to 50% of the time, which may include any day of the week 
• Must obtain and maintain a valid passport (cost reimbursed by Aagard)

Benefits Offered: 

At Aagard, we believe in investing in you—your health, your career, your financial future, and your well-being. Our total rewards package is designed to support you and your family with meaningful benefits. 

 Comprehensive Healthcare for You and Your Family 

• No-Cost Coverage: Preventive & major medical coverage for you and your family—fully paid by Aagard.
• Flexible Health Options: Choose your own plan with company contributions through our Traditional Individual Insurance.
• Payment-in-lieu: Receive extra compensation if you’re insured elsewhere.
• Company-Paid Benefits: Dental, Life, and Disability insurance—all included.
• Wellness Support: Reimbursements for gym memberships, nutrition counseling, mental health services, vision screenings, and more.

 Financial Security  

• 401(k) with Company Match: 50% match on the first 10% of your contributions.
• Quarterly Profit Sharing: Celebrate success with rewards that grow with our company.

Time Off 

• Paid Time Off: Enjoy time for rest and relaxation.
• 9 Paid Holidays throughout the year.
• Paid Bereavement Leave for life’s difficult moments.
• Volunteer Time Off: Make an impact with paid time to support causes you care about.

 Career Growth & Development Opportunities 

• Pathways to Leadership: Build your future with mentorship and servant leadership programs.
• Educational Support: Scholarships and tuition reimbursement to help you grow.

 Unique Offerings That Set Us Apart 

• Celebrate, Care, and Connect: Our on-staff chaplain is here to support you through life’s milestones, challenges, and celebrations.
• Supporting Our Community: Aagard matches your charitable contributions, helping you give back and make a difference.
• Team Building Events & Lunch & Learns: Connect, learn, and grow with your peers.
• Complimentary Perks: Enjoy fresh fruit, hot beverages, and local business discounts.

At Aagard, you’re not just joining a company—you’re joining a team that cares. Your contributions matter here, and we’re proud to offer benefits that help you thrive at work and beyond.