Communication Skills, Computer Skills, Copying Machines, Cost Control, Customer Escalations, Customer Experience, Customer Relations, Customer Support/Service, Delivery Management, Desktop PC, Driver's License, Equipment Maintenance/Repair, Establish Priorities, Genetics, Hewlett-Packard Product Family, High School Diploma, Identify Issues, Intellectual Property (IP), Maintenance Services, Medical Conditions, Microsoft Office, Office Equipment, On Site Support, Presentation/Verbal Skills, Printers, Service Delivery, State Laws and Regulations, Technical Support, Telephone Triage, Territory Management, Writing Skills
Description
At FlexTG, we transform the way businesses manage their print environments. As a brand-neutral leader with a nationwide footprint, FlexTG delivers tailored managed print services to organizations of all sizes. Our proprietary technology sets us apart—helping clients streamline operations, reduce costs, and stay ahead in a rapidly changing world. Join a company that values innovation, flexibility, and making a real impact.
Position Summary
FlexTG is seeking a skilled and customer-focused Service Technician to support clients across the greater Colorado area. In this role, you will be responsible for diagnosing, repairing, and maintaining printers and copiers while delivering an exceptional customer experience.
This is a great opportunity for a hands-on professional who enjoys troubleshooting, working independently, and building strong relationships with customers in the field.
Key Responsibilities
- Respond to and triage service calls for printers and copiers within your assigned territory
- Troubleshoot, repair, and maintain office equipment to maximize uptime
- Manage service delivery for assigned accounts, including handling escalations as needed
- Collaborate with manufacturers and internal teams by opening and managing support tickets
- Accurately document service activity, including call details, parts usage, and meter readings
- Provide excellent customer service to clients and end users at all times
- Maintain strong communication with customers and internal teams regarding service updates
Minimum Qualifications
- Prior experience servicing printers and copiers required
- Experience servicing HP, Ricoh, and Lexmark devices is preferred
- Strong technical aptitude and a passion for troubleshooting and repair
- Excellent verbal and written communication skills
- Basic computer proficiency, including Microsoft Office and desktop technology
- High School Diploma or GED
- Must be at least 21 years of age or older with a valid driver’s license and a clean driving record
Preferred Qualifications
- Experience managing a service territory or supporting multiple client accounts
- Strong customer service and relationship-building skills
- Ability to work independently and prioritize multiple service requests
- Experience working directly with manufacturers or escalated technical support
Additional Requirements
Employment is contingent upon the successful completion of a background check and drug screening.
EEO Statement
FlexTG provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation, and training.