Field Service Technician 3 - Engine

Description

Essential Functions

• Troubleshoot and perform complex repairs correctly in the field such as industrial engines and transmissions.
• 3 years of field or shop service tech troubleshooting and repair skills in industrial engines and transmissions. 
• Ability to troubleshoot, diagnose, and repair equipment using electronic and manual equipment to determine failure. CAT ET & CAT SIS 2.0 knowledge preferred.
•  Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standardsPerforms basic to intermediate repairs and  troubleshooting offsite with minimal supervision
• Removes and install parts, disassembles and assembles components to CAT specifications
• Tests, makes adjustments, and verifies proper operation of all repairs and adjustments
• Prepares and completes all job related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation
• Adheres to contamination control and HAZMAT rules and regulations
• Maintains all company equipment, tools, and vehicle in a good, clean, and working order
• Communicates job progress to supervisor and customer as needed
•  Completes assigned jobs and task to meet flat rate time and re-work standards 
• Works overtime as required by workload and customers’ needs
• Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
• Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians 
• Requires regular and punctual employee attendance
• Performs other duties as assigned

Knowledge, Skills, and Abilities

• Knowledge of safe work procedures and practices 
•  Knowledge of equipment and tools, including their designs, uses, repair, and maintenance
• Intermediate knowledge of diesel and natural gas engines
• Demonstrates proficiency with current computer software, related hardware, and knowledge of machine electronic systems 
• Exceptional skills in customer service 
• Intermediate diagnostic and trouble-shooting skills
• Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources 
• Operation and control skills of equipment or systems
• Equipment selection skills to determine the kind of tools and equipment needed to do a job 
• Ability to communicate clearly and effectively, both verbally and in writing
•  Ability to operate a crane and forklift, and obtain required certifications/licenses  
• Ability to meet deadlines and work under fast-paced, time constraining circumstances 
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair 
•  The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects

Requirements

•  More than three years of industrial engine repair experience is required; five or more years preferred
• Diesel Technology schooling preferred
•  MSHA certification preferred 

• None

• Travel required with a possibility of an overnight stay

• Valid Driver’s license required 
• Ability to obtain a valid Commercial Driver's License (CDL) and must have an acceptable driving record 
•  Must own required tools to perform repairs

• Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
• Frequently moves materials or equipment weighing up to 80 lb
•  Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina 
• Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment 
•   Be able to maneuver safely and work underneath equipment 
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work 

• Requires wearing common protective or safety equipment
• Regularly works outdoors around moving mechanical parts and noise level may be loud at times 
•  May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity 
• Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipment 
• Required to perform work in cramped spaces and/or high places