Field Service Technician 2

Description

Essential Functions

• This position is responsible for providing troubleshooting and high-quality repair service on power generation, gas, and diesel engines, and ATS (Automatic Transfer Switches), in order to respond to customers' needs in a positive, safe, and timely manner to ensure maximum value for work performed.
• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs intermediate repairs and troubleshooting offsite with minimal supervision
• Performs basic to intermediate troubleshooting, diagnoses of equipment malfunctions, and failure analysis
• Removes and install parts, disassembles and assembles components to CAT specifications
• Tests, makes adjustments, and verifies proper operation of all repairs and adjustments
• Prepares and completes all job related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job
• Acts as a team leader and mentors/coaches
• Participates in the quotation of work orders
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation
• Adheres to contamination control and HAZMAT rules and regulations
• Maintains all company equipment, tools, and vehicle in a good, clean, and working order
• Communicates job progress to supervisor and customer as needed
• Completes assigned jobs and task to meet flat rate time and re-work standards
• Works overtime as required by workload and customers’ needs
• Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
• Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians  
• Requires regular and punctual employee attendance
• Performs other duties as assigned

Knowledge, Skills, and Abilities

• At least 3 years of field or shop service tech troubleshooting and repair skills of Electrical Power and Generator experience required.
• At least 3 years of field or shop service tech troubleshooting and repair skills of Gas and Diesel Engine experience required.
• At least 3 years of field or shop service tech troubleshooting and repair skills of ATS (Automatic Transfer Switches) experience required.
• Must have a clean and valid driver's license.
• Excellent customer service skills. Must be able to effectively communicate, both written and verbal, with customers and employees in a professional manner.
• Must have own tools.
• Must have a valid driver's license.
• Ability to be productive by working efficiently and effectively with a high energy level.
• Ability to work with limited supervision.
• Must be able to work Monday-Friday and Saturdays and Sundays. Must be on-call.

• Knowledge of equipment and tools, including their designs, uses, repair, and maintenance
• Intermediate knowledge of hydraulics, transmissions, engines, undercarriage, and electrical
• Demonstrates proficiency with current computer software, related hardware, and knowledge of machine electronic systems
• Exceptional skills in customer service 
•  Intermediate diagnostic and trouble-shooting skills
• Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources
•  Operation and control skills of equipment or systems
•  Equipment selection skills to determine the kind of tools and equipment needed to do a job
• Ability to communicate clearly and effectively, both verbally and in writing
•  Ability to operate a crane and forklift, and obtain required certifications/licenses  
• Ability to meet deadlines and work under fast-paced, time constraining circumstances
•  Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair
• The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects

Requirements

•  More than three years of industrial equipment experience required; five or more years preferred 
• High school diploma or equivalent preferred
• MSHA certification preferred 
• Air conditioning certification preferred 
• Crane/Rigger certifications preferred 

• None

• Travel required with a possibility of an overnight stay

• Valid Driver’s license  required
•  Ability to obtain a valid Commercial Driver's License (CDL) and must have an acceptable driving record 
•  Must own required tools to perform repairs

• Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
• Frequently moves materials or equipment weighing up to 80 lb
•  Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
• Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment
•  Be able to maneuver safely and work underneath equipment
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work 

•  Requires wearing common protective or safety equipment
•  Regularly works outdoors around moving mechanical parts and noise level may be loud at times
• May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity 
•  Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipment
• Required to perform work in cramped spaces and/or high places