Field Service Tech I-Ii (32544)

POSITION SUMMARY

Under direct supervision, the Field Service Technician is responsible for installing, maintaining, troubleshooting, and repairing company equipment at customer sites. This role requires strong technical expertise, independent problem-solving skills, and the ability to work directly with customers to ensure optimal equipment performance and customer satisfaction.

ESSENTIAL FUNCTIONS

• Service equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups. (Essential)
• Ability to interpret operation manuals to determine root cause of tool failures. (Essential)
• Provide documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency with using the customer's system. (Essential)
• Perform preventive maintenance with little supervision. (Essential)
• Order, expedite, and notify customers or management when replacement of product is necessary. Repair or replace defective components and verify system functionality. (Essential)
• Diagnose mechanical, hardware, software, and systems failures using service maintenance checklists and protocols. (Essential)
• Comply with Finesse training for proper maintenance of parts usage and transactions. (Essential)
• Communicate effectively with customers regarding issues, solutions, and timelines. (Essential)
• Escalate complex technical issues to senior engineers or support teams when needed. (Essential)
• Comply with EBARA's safety policies, including participation in and completion of all required safety training. (Essential)
• Maintain a clean and safe working environment compliant with Ebara and customer safety policies. (Essential)
• Perform other duties as assigned. (Non-Essential)